Job Description
Job DescriptionAbout Us
Dutuc bridges brand strategy, content, campaigns and growth under one calm, memorable identity. Above the water, sharp marketing. Underneath, relentless execution.
Job Summary
We are seeking a friendly and dependable Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience. This position is ideal for someone who enjoys helping people, solving routine concerns, and developing strong communication and relationship-building skills.
Responsibilities
- Assist customers with questions regarding products and services.
- Provide friendly, professional, and timely customer assistance.
- Listen carefully to customer needs and recommend appropriate solutions.
- Communicate product, service, and promotional information clearly.
- Address routine customer questions and concerns.
- Identify opportunities to recommend products or services based on customer needs.
- Maintain accurate records of customer interactions and follow-up activities.
- Share customer feedback and recurring questions with appropriate team members.
- Help create a welcoming and positive customer experience.
- Collaborate with team members to support customer service goals.
- Represent the company professionally during customer interactions.
- Participate in ongoing training and professional development.
Qualifications
- High school diploma or equivalent required.
- Strong communication and interpersonal skills.
- Friendly, professional, and customer-focused attitude.
- Strong listening and problem-solving abilities.
- Positive attitude and willingness to learn.
- Good organizational and multitasking skills.
- Comfortable interacting with customers and the public.
- Reliable, adaptable, and self-motivated.
- Previous customer service, retail, hospitality, or sales experience is a plus but not required.
Benefits
- Paid training
- Career advancement opportunities
- Professional development programs
- Supportive team environment
- Hands-on customer service experience
- Performance-based growth opportunities
- Employee recognition programs
- Ongoing mentorship and coaching