Job Description
Job DescriptionBusiness Development Representative (Appointment Setter)
Full-Time | $20–$22/hr Base + Performance Incentives
About the Role
Peakzi is hiring a Business Development Representative / Appointment Setter on behalf of a fast-growing, 5-star home services company. This role is a key part of the sales and customer experience engine, serving as the first point of contact for customers across multiple home services lines.
If you enjoy talking to people, staying organized, and turning inbound interest into booked appointments, this is a strong opportunity with stable pay, bonuses, and growth potential.
What You’ll Do
You’ll support daily sales and service operations by managing inbound and outbound communication and ensuring customers are scheduled efficiently and professionally.
Key Responsibilities
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Answer inbound calls and schedule sales and service appointments
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Make outbound calls and texts to warm leads generated from marketing
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Ensure fast follow-up so no lead goes unanswered
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Schedule technicians, sales reps, and auditors accurately
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Maintain and update customer information in the CRM
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Confirm appointments and communicate changes to internal teams
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Follow up with customers after appointments and installations
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Contact customers for preventative maintenance reminders and service agreement renewals
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Collect payments when applicable
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Coordinate calendars and transfer lead information accurately
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Participate in recurring meetings to review lead quality and performance
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Support customers throughout installation projects with proactive communication
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Rotating evenings and weekends availability required
What We’re Looking ForRequired Experience & Skills
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1+ year experience in customer service, appointment setting, or inside sales
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Strong phone presence and communication skills
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Comfortable using computers and multiple software tools
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Proficient in basic applications (email, spreadsheets, CRM systems)
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Excellent time management and follow-through
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Ability to work independently and as part of a team
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Adaptable, organized, and detail-oriented
Preferred (Not Required)
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Experience in home services (HVAC, plumbing, electrical, energy services, etc.)
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Multilingual (English required; additional languages a plus)
Compensation & Benefits
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$20–$22/hour base pay
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Performance bonuses for every booked appointment that runs
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Medical, dental, vision, and life insurance options
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Short-term and long-term disability coverage
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401(k) with company match
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Paid training and onboarding
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Long-term growth opportunity within a stable organization
Why This Role Stands Out
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High inbound lead volume — no cold calling
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Clear expectations and structured processes
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Opportunity to earn more through performance
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Work with a company that prioritizes 5-star customer experiences
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Supported by Peakzi throughout the hiring process
Ready to Apply?
If you’re organized, motivated, and enjoy helping customers while supporting a fast-paced sales environment, apply today.
Peakzi will guide you through next steps and share full company details as you move forward in the process.