Job Description
Job DescriptionJob Title: Customer Experience Representative
Job Location: Manchester, NH
Job Duration: 12+ months (Temp to Hire)
Shift: Monday - Friday, 8:00am - 5:00pm (M & F remote, T, W, Th in office)
Pay Rate: $26.00 - $31.00/Hour
Job Overview:
- We're looking for a customer-focused professional to join our Customer Experience team.
- In this role, you'll be the primary point of contact for customers, helping resolve questions, process orders, and ensure a positive experience at every interaction.
- If you enProduct solving problems, building relationships, and working in a fast-paced environment, we'd love to hear from you.
A Day in The Life:
- Support customers via phone, email, chat, and CRM systems.
- Process customer orders accurately and efficiently.
- Resolve order issues, shipping concerns, product questions, and customer inquiries.
- Manage product returns and repair requests from start to finish.
- Provide regular updates to customers and ensure timely issue resolution.
- Maintain accurate customer records and documentation.
- Collaborate with Sales, Operations, Logistics, and other teams to meet customer needs.
- Help identify opportunities to improve processes and the customer experience.
What will help you thrive in this role:
- 2+ years of customer service, order management, sales support, or related experience preferred.
- HS Diploma or GED required
- Strong communication and relationship-building skills.
- Excellent problem-solving and organizational abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office, including Excel.
- Experience with SAP, Salesforce, or other CRM/ERP systems is a plus.
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