Job Description
Job DescriptionThe CHP-WIC Program Assistant will be responsible for the day-to-day organization of the WIC Program as outlined in the WIC Program Manual. The Program Assistant will be the ambassador of the WIC program as the first contact. This position will involve answering and triaging phone calls as well as greeting clients. Great customer service skills are very important, as well showing compassion for families with children under 5 years old, and the general community. This person will support CHPs mission, vision, and values and will adhere to compliance protocols as well as CHPs policies and procedures Position Requirements Program Assistant Essential Duties and Responsibilities:
- Answer and direct phone calls.
- Screen applicant inquiries for eligibility
- Manage appointment scheduling/rescheduling including reminder phone calls.
- Great and triage participants to appropriate staff.
- Oversee flow of applicants/participants in waiting area.
- Clerical duties as assigned.
- Verification of identity, income, residency, and participant category.
- Complete data entry for (re)certification.
- Educate and/or explain participants rights and responsibilities, WIC foods, and using benefits at authorized vendors.
- Referrals to MassHealth, Supplemental Nutrition Assistance Program (SNAP), and Transition Aid to Families of Dependent Children (TAFDC) programs as well as other health and human service programs.
- Provide notification for end of certification, missed benefits, and/or ineligibility to receive WIC benefits.
- Oversees benefit issuance for prescribed food prescription including:
- (Re) issuing of food/formula prescription benefits.
- Security of WIC Card stock.
- Performs other duties as needed, including quality assurance activities.
- Availability to work at multiple WIC sites and during program clinic hours, as needed.
Competencies:To perform the job successfully, an individual should demonstrate the following competencies:
- Experience in health care or community facility preferred.
- Sensitivity to the needs of the participant population.
- Good communication and interpersonal skills
Essential Skills and Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School Diploma or GED some college preferred
- One years general office experience with proficient computer skills.
- Speaks Spanish fluently preferred
Education:
- High school diploma.
- Early Childhood college credits preferred.