Brigham Call Center Jobs (Chestnut Hill)

Published: 6/14/2022

Job Description

Clinic hiring for call center reps.
Location: Chestnut Hill
Length: 3 months, potential for permanent hire
Mon-Fri; ideally 8:00-4:30p.

Principal Duties and Responsibilities

Respond to inbound and outbound service inquiries via telephone and web.
Connect new and existing patients to hospital registration, physician offices, or other key business areas, as appropriate.
Act as a liaison between patients and office staff to ensure the appropriate, timely scheduling of appointments.
Support patients by providing information related to primary care and specialty physician practices.
Follow internal workflows and department procedures for appropriate handling of inquiries.
Document each service inquiry for appropriate tracking and trending across the business.
Ensure availability for patients by adhering to predetermined schedule.
Achieve all key performance indicators related to production, quality, and schedule adherence.
Work closely with other team members to drive consistency and implement process improvements.
Establish effective relationships with business partners and key stakeholders.
Participate in projects and workgroups as needed.

Qualifications:

High School Diploma or GED
1-3 years of direct experience within a call center environment highly desirable
Healthcare or hospital setting experience desirable
Experience using MS Office; Word, Excel, PowerPoint, Outlook
Ability to utilize telephony software and headset (Cisco platform)
Strong customer service aptitude; excellent verbal and written communication skills

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