Job Description
Job Description
Job Summary:
We are seeking an experienced Operations Monitor & Delivery Driver to join our team for night and weekend shifts. During shifts as an Operations Monitor, you will be responsible for monitoring active deliveries from the warehouse; maintaining accurate inventory and records; coordinating multiple routes, drivers and vehicles; interacting with customers; performing computer tasks; scheduling marketing email blasts; and other general operational and compliance duties. During shifts as a Delivery Driver, you will be responsible for a delivery route of cannabis products to home consumers. The ideal candidate thrives in fast-paced customer service environments, enjoys interacting with people and pays careful attention to detail. We are always seeking a diverse workforce and welcome all interested candidates to apply.
Responsibilities:
- Maintain a compliant, organized and clean workspace while coordinating deliveries and customer inquiries
- Interact with customers and fellow employees with kindness, professionalism and compassion
- Prepare and pull orders for delivery
- Monitor drivers and deliveries for safety and compliance
- Respond to various events and use discretion to escalate situations as necessary
- Keep accurate records of incoming orders and payments
- Safely and efficiently operate delivery vehicles
- Execute a pre-determined route of home deliveries
- Verify customer identification and use discretion and judgment in executing deliveries
- Complete delivery manifests and records with care and accuracy
- Research and correct any product variances within the inventory tracking system
- Ensure product matches manifest(s) description and quantity
- Maintain a database with product SKU/UPC numbers and ensure all reconciliation is
completed including matching physical inventory to METRC's inventory - Maintain a clean and organized work environment
- Perform inventory counts daily, weekly and monthly as needed
- Maintain active knowledge of incoming inventory and inventory stock
- Maintain compliance with local and state regulations as well as company SOPs
- Assist in other daily functions and tasks of the warehouse as assigned including basic
cleaning - Maintain a drug and alcohol free work environment
- Participate in ongoing training
Skills: - 3+ years of experience managing a fast-paced customer service environment
- Experience driving commercially is preferred
- Minimum of 21 years of age
- Cannabis knowledge preferred; desire to learn required
- High school diploma or its equivalent
- Pass criminal background check and drug screening (excludes THC)
- Pass a driving record check and be insurable at normal premium rates through company's
current carrier - Successful agent badging by the Cannabis Control Commission
- Compliant with all legal or company regulations for working in the Cannabis industry
- Ability to carefully and diligently attend to details
- Ability to stand for long periods and lift 25lbs
- Ability to drive for long periods
- Must be available on weekends, evenings and some holidays
- Basic to advanced computer skills required
- Retail POS knowledge required
If you are a skilled driver with a commitment to safety, compliance and customer service, we invite you to apply for this exciting opportunity. We are seeking local applicants and welcome women, minorities, veterans, persons with disabilities and LGBTQ+ to work for the establishment to the extent allowed by law.