Job Description
Workplace Experience Manager
📍 Boston, MA — Onsite
This role sits within the Workplace Experience (WE) function and plays a key part in shaping a best‑in‑class, hospitality‑driven environment. The manager will lead a high‑performing team, partner with department leaders, and drive strategic initiatives that enhance connection, service, and operational excellence.
Responsibilities
- Lead, coach, and develop the Workplace Experience team while setting clear goals aligned with the organization’s vision.
- Partner with office and departmental leadership to deliver a high‑quality, client‑focused workplace experience.
- Develop and implement experience‑related guidelines, best practices, and service standards.
- Build strong cross‑functional relationships while promoting professionalism, collaboration, and ethical work practices.
- Oversee recruitment, onboarding, and ongoing training for team members; identify opportunities for professional growth.
- Safeguard confidential, sensitive, and proprietary information with discretion.
Qualifications
- Bachelor’s degree preferred
- Minimum 7 years of experience in hospitality, customer service management, or a similar environment.
- Experience in hotel management, facilities/office management, corporate settings, or legal environments preferred.
- Comfort navigating various technology platforms and tools.