Job Description
Job Description he Expertise and Skills You Bring
- Bachelor's degree or equivalent years of industry experience
- 3 years of Health and Welfare benefits service experience
- 3 years of testing experience (and demonstrated competence, depth, and breadth) of professional experience.
- Prior client implementation and\or platform migration experience a plus
- Experience in Agile preferred, but not required.
- Proficient with Microsoft Office applications
- Ability to independently manage one's own workload.
- Regulatory and legislative knowledge in aligned service area
- Understanding of benefits administration systems
- Demonstrates superb communication skills (written and verbal)
- Ability to conduct analysis and document findings.
- Procedure execution and process improvement
- Align, plan, and implement new product capability delivery within flight implementations.
- Drive and / or support execution of key implementation activities (example: data conversion load).
- Participate in validation and/or testing efforts to ensure results meet the client and/or product offering requirements.
- Partnering with the Director Client HealthCare Consulting to define client specific configurable variations to support a client plan and/or administrative requirements.
- Performing root cause analysis to determine gaps or trends for continuous improvement opportunities.
- Submitting requests and/or assisting with translation of business requirements to technology partners, as applicable
- Creating training material and reference material for participant services
- Assisting and coaching the broader virtual team
- Engaging in and/or leading ongoing courses to support continued personal development.
In addition to the above, the Center of Excellence (COE) requires skills in one of the following areas:
Testing Lead:
- Provide project management for client testing for new implementations, migrations, and Annual Enrollment
- Understand and manage to client testing timelines.
- Test case set-up, data mining, and data mocking
- Conduct and lead daily stand-up calls during Business Acceptance Testing (BAT) and Client Acceptance Testing (CAT)
- Manage defects.
- Monitor and report on progress.
- Troubleshoot and escalate environment issues.
- Conduct client testing with business partners.
- Identify testing process improvement opportunities