Job Description
Workplace Experience Manager | Boston, MA (Onsite)
Top 10 Global Law Firm seeking a Workplace Experience Manager to lead and elevate the daily experience for employees and clients, driving a best-in-class workplace environment while managing and developing a high-performing team.
Key Responsibilities:
- Lead and develop a high-performing workplace experience team.
- Partner with leadership to enhance the employee and client experience.
- Implement workplace standards, processes, and best practices.
- Drive a culture of service, collaboration, and accountability.
- Recruit, coach, and mentor team members.
- Ensure compliance with health and safety standards and maintain confidentiality of sensitive information.
Qualifications:
- 7+ years of hospitality, workplace, facilities, or customer service management experience.
- Strong leadership and relationship-building skills.