Job Description
Job Description
Job Title: Customer Service Representative
Pay Rate: $24-$26/hr.
Location:Beverly MA 01915
Shift: M-F 8am – 5pm
**Job Summary:
**
The focus regarding this position will be to assist the customer service team in their day-to-day activities. Including but not limited to entering quotes, entering orders, order checking, expediting, and other administrative tasks.
**Essential Functions:
**
-
Provide accurate and on times quotes to the assigned customer base (book pricing/contract
-
pricing/special pricing).
-
Ensure that client issues are dealt with in an efficient manner, informing the Customer Service
-
Supervisor of any problems that may arise.
-
Order entry and change order/ schedule management.
-
Ensure that all processes and procedures are complete and quality standards are met.
-
Provide two-way communication between client and team, to promote strong team
-
representation.
-
Provide outstanding customer service.
-
Other related administrative and customer service duties as required.
-
Process expedites requests with planning team.
-
**Required Skills/Qualifications:
**- Self-motivated with a positive attitude and strong work ethic.
- Ability to work effectively and collaboratively across all levels of the organization.
- Exceptional organization skills with strong attention to detail.
- Excellent time management, sense of urgency and follow-through skills.
- Effective interpersonal, written, and verbal communication skills.
- Ability to multi-task and manage competing priorities in a faced paced, high-pressure and results oriented environment.
- Proficiency in Microsoft Office applications.
- 1-3 years’ experience.
-