Job Description
Job Description
Direct Hire
Location: Hybrid in Worcester, MA (2 days on site)
Schedule: M-F, Standard Shift (1st shift, with potential mid-day shift option)
Salary: $55-62K (experience based)
Responsibilities:
- Manage an active pending inventory of 80-120 moderately complex service claims from intake through resolution, receiving an average of 5 new claims daily
- Conduct thorough investigations, access liability, handle loop calls, and evaluate damages using established guidelines
- Engage underwriting, legal, and other stakeholders for investigations/evaluations
- Identify and assign subrogation appropriately; Set up files to support recovery efforts
- Identify possibly suspicious claims and refer them to the Investigations Unit
- Transfer risk to appropriate parties and implement techniques to mitigate loss
- Set reserves and authorize payments within specific limits, using judgement
- Use technology and data tools to enhance claims processing efficiency/accuracy
- Resolve claims with empathy and customer-centricity
- Maintain detailed, compliant, and clear documentation of claims activities
- Maintain appropriate adjuster licenses and CE credits
- Mentor entry-level adjusters and share best practices
- May represent the company in mediations, arbitrations, and trials
Qualifications:
- Associate's Degree required; Bachelor's Degree preferred
- 2+ years of relevant experience in front-line Auto claims handling, call handling, and investigations
- Proficient with navigating multiple screens/windows and using Microsoft Suite; Guidewire a plus
- Clear communicator with the ability to learn and handle negotiation conversations independently
- Critical thinker, with strong organizational, time management, and collaboration skills
- Have and sustain a sufficient home-based internet connection to ensure productivity
\nCompany Description
We’re Infinia Search. We’re a relationship-driven search firm that proves that talent, ambition, curiosity, and an infinite work ethic creates exponential results for our clients and candidates.
Company Description
We’re Infinia Search. We’re a relationship-driven search firm that proves that talent, ambition, curiosity, and an infinite work ethic creates exponential results for our clients and candidates.