Inside Sales/Customer Service Representative

Job Description

Job Description

As an Inside Sales/Customer Service Representative at Mr. Handyman of South Essex County, you will be the friendly and professional first point of contact for our valued customers. Your proactive approach will be essential in driving sales, enhancing customer satisfaction, and ensuring a smooth process for customer inquiries. If you enjoy helping people and want to be part of a dynamic team dedicated to service excellence, we want to hear from you!

Responsibilities:

• Respond to incoming customer inquiries via phone, email, and text with a warm and professional demeanor.
• Deliver exceptional customer service by understanding customer needs, providing accurate estimates, and resolving any issues that arise.
• Identify sales opportunities and effectively promote our handyman services to potential customers.
• Schedule service appointments and collaborate with our handyman teams to ensure efficient service delivery.
• Follow up with customers post-service to ensure satisfaction and foster long-term relationships.
• Maintain accurate records of customer interactions and update the CRM system accordingly.
• Work closely with technician teams to meet service targets and provide outstanding results.
• Stay informed about our services, promotions, and policies to relay accurate and helpful information to customers.

Requirements:

• Previous experience in sales, customer service, or a related field is preferred.
• Excellent verbal and written communication skills along with a customer-oriented approach.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Proficiency in using CRM systems and office software (MS Office).
• A positive attitude, problem-solving skills, and a collaborative team spirit.
• Ability to thrive in a fast-paced environment and meet deadlines.
• High school diploma or equivalent; additional certifications in sales or customer service are valued.

Why Join Us?

Becoming an Inside Sales/Customer Service Representative at Mr. Handyman means being part of a team that values collaboration, customer service, and community. You will not only contribute to our ongoing success but also be rewarded for your efforts.

Benefits Include:

• The pay range for this position is $20.00 to $23.00 per hour, based on experience and qualifications
• Periodic bonuses tied to company performance
• Company-branded apparel provided for your workday comfort and professionalism
• Paid sick leave & paid vacation time.
• 6 paid holidays a year
• Medical and dental insurance
• Retirement plan with a company match
• Optional supplemental insurance available through Aflac (employee paid)

Note: You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your sole employer. Franchise owners are independent business proprietors with their own wage and benefit programs, which may vary. This job description outlines the general nature and level of work to be performed.

Join us at Mr. Handyman of South Essex County, apply now and take the next step in your rewarding career!

Job Type: Full-time