<h3>Job Description</h3>
Job Description
The Administration Assistant Data Entry Clerk plays a vital role in supporting customer service operations within a small to medium-sized team. This position primarily involves accurate data entry, managing customer information, and facilitating smooth communication across multiple channels, including phone, email, and chat. Reporting directly to the Customer Service Manager, the role contributes to order processing, issue resolution, and maintaining detailed product knowledge to enhance overall customer satisfaction.
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Responsibilities
<ul>
<li>Provide customer support via phone, email, and chat</li>
<li>Resolve customer inquiries and issues professionally</li>
<li>Process and input orders accurately</li>
<li>Manage customer data using CRM software</li>
<li>Maintain up-to-date knowledge of company products and services</li>
<li>Communicate effectively with team members and customers</li>
<li>Assist in conflict resolution to improve customer experience</li>
</ul>
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Preferred Qualifications
<ul>
<li>Entry-level experience in customer service</li>
<li>High school diploma or equivalent</li>
<li>Proficiency in data entry and CRM software</li>
<li>Strong communication and conflict resolution skills</li>
<li>Experience with order processing</li>
</ul>