Job Description
Job Description
Ready to turn your skills into a career you can be proud of?
Join Portland Glass, a trusted name in the glass industry with more than 79 years of experience and more than 34 locations throughout the Northeast. We're known for quality craftsmanship, reliable service, and a commitment to creating exceptional customer experiences.
As part of the Neighborly® family, Portland Glass connects customers with skilled professionals who repair, maintain, and enhance homes and businesses. Together, we're helping shape the future of the home services industry while creating opportunities for our team members to grow, develop their skills, and make a difference in their communities.
At Portland Glass, you're not just selling a product—you're helping customers bring their vision to life.
Bring your passion. Bring your personality. Bring your goals. Let's build something great together.
Bring your experience and make a difference.
As a Shower Door Specialist, you'll be the trusted resource customers turn to when creating or upgrading their bathroom spaces. You'll combine sales, product knowledge, customer service, and project coordination to help customers find the perfect solution from start to finish.
Your day may include:
- Building customer relationships and providing a professional, personalized experience from the initial inquiry through project completion.
- Following up on quotes and opportunities in a timely manner to help turn customer interest into completed projects.
- Selling and educating customers on shower door products, styles, materials, hardware, and installation options.
- Guiding customers through their options and providing knowledgeable recommendations based on their needs, preferences, and budget.
- Preparing and placing product orders and ensuring materials are available when needed.
- Coordinating with vendors to source materials, confirm availability, resolve issues, and issue purchase orders.
- Working closely with installation teams and office staff to keep projects organized and moving forward.
- Reviewing project details and identifying changes or potential issues before they impact the customer or installation team.
- Communicating project updates, changes, and expectations clearly with customers and internal teams.
- Maintaining accurate quotes, orders, customer information, and project details.
- Providing exceptional customer service while representing the Portland Glass brand with professionalism and enthusiasm.
Bring your skills and achieve success.
Required Qualifications
- Excellent verbal and written communication skills.
- Strong customer service and relationship-building skills.
- Strong attention to detail and organizational skills.
- Ability to manage multiple projects and priorities.
- Comfortable using computers, office phones, and other technology.
- Ability to communicate effectively with customers, vendors, and installation teams.
- Ability to follow company safety policies and procedures, including the use of required personal protective equipment.
- 1+ year of customer service experience required.
- High school diploma or GED.
Preferred Qualifications
- Knowledge of shower doors and bathroom glass products.
- Previous glass industry experience.
- 2–3 years of sales experience.
- Experience in home improvement, construction, remodeling, or a related industry.
- Experience working with vendors, purchase orders, quotes, or project coordination.
Bring your work ethic and gain stability.
Competitive Pay: Based on experience.
Schedule: Monday–Friday, 40 hours per week. Overtime opportunities available.
Benefits
- Medical
- Dental
- Vision
- 401(k) with company match
- Employer-paid life insurance
- Paid time off
- Paid holidays
- Employee Assistance Program
Financial Benefits
- Semi-annual bonus opportunities
- Associate Equity Program
- Employee Referral Bonus Program
Physical Requirements:
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. The Associate should be able to stand, sit in an office space, lift 75lbs on occasion, communicate, lift computer equipment, supplies, and materials, and use office equipment and computers. The Associate is exposed to typical office working conditions, as well as conditions in a workshop environment. The Associate must be able to lift and climb ladders, handle glass and related materials, and carry all needed equipment to perform measurements and design assessments. If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform essential job functions. The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.
Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We provide a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.
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