Job Description
Job Description
$23-25/ hour
**First Shift - 7am- 3:30pm **
Overview:
The Machine Technician is responsible for inspecting, testing, and repairing returned products to determine the cause of failure and ensure customer satisfaction. This role plays a key part in maintaining product quality standards, identifying recurring issues, and supporting both the quality assurance and customer service teams.
Qualifications & Skills
- Technical diploma or equivalent experience in electronics, mechanics, or related field.
- Experience in troubleshooting, diagnostics, or electronics repair.
- Strong attention to detail and documentation accuracy.
Primary Responsibilities:
Return Processing & Evaluation
- Verify product information, serial numbers, and return authorization details.
- Conduct visual inspections to identify signs of damage, misuse, or defects.
Testing & Troubleshooting
- Perform functional tests on returned units to confirm reported issues.
- Use diagnostic tools and procedures to isolate faults or failures.
Document test results and repair actions clearly and accurately.
- Repair & Refurbishment
- Carry out repairs or component replacements following company repair standards.
- Clean, calibrate, and reassemble units for reissue, refurbishment, or recycling.
- Ensure all repaired units pass quality control testing before release.
Documentation & Reporting
- Maintain detailed records of findings, repairs, and product conditions.
- Update RMA databases and communicate results to customer service and engineering.
- Identify trends in returns and provide feedback to Quality and Product teams.
Customer & Cross Department Support
- Collaborate with the Customer Support team to clarify reported issues.
- Support Engineering in root cause analysis and continuous product improvement.