Job Description
Job Description
We are looking for an Accounting Clerk to support daily financial and customer-facing operations in Lowell, Massachusetts. This position plays an important role in maintaining accurate records, processing transactions, and ensuring timely responses to customer and order-related requests. The ideal candidate brings strong attention to detail, sound judgment, and the ability to work effectively with multiple internal teams while delivering reliable service.
Responsibilities:
• Respond promptly and accurately to a large volume of customer inquiries, providing clear information and effective support.
• Prepare and manage quote requests by reviewing prior pricing data and partnering with product leadership to confirm appropriate details.
• Enter and oversee a range of transactions, including new sales orders, returns, samples, credits, and debits, while maintaining accurate documentation.
• Monitor open orders and backlog activity to ensure customer expectations are reflected correctly and urgent requests are addressed in a timely manner.
• Resolve customer concerns professionally and escalate more complex issues when additional support or approval is needed.
• Work closely with cross-functional departments to address order, account, and service issues and drive timely solutions.
• Apply established procedures and practical judgment to determine the best course of action in day-to-day situations.
• Foster positive working relationships with customers and colleagues to build confidence, trust, and consistent service qualityCustomer Ser
• At least 3 years of experience in an accounting, order processing, or customer support role.
• Working knowledge of accounts payable, accounts receivable, invoice processing, and data entry practices.
• Experience using accounting or enterprise systems such as QuickBooks and SAP.
• Strong accuracy and organizational skills with the ability to manage multiple tasks in a fast-paced environment.
• Background in customer service with the ability to communicate clearly and professionally.
• Experience handling order entry and related transaction management activities.
• Ability to collaborate effectively across departments and respond appropriately to changing priorities.