Dealership Customer Experience Service Coordinator

Published: 6/14/2022

Job Description

Key Auto Group believes that our people are the most important part of our team, and we focus on our team members first. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations.

Find the place in our organization where you'd like to make a difference and grow with us. We always look to promote from within our ranks, and many of our current managers began their careers with the Key Auto Group in entry-level positions.

Responsibilities

• Serve as primary liaison between our customers and vehicle service team, ensuring effective vehicle flow through the Service department

• Coordinate and issue customer courtesy vehicles

• Organize service lane, prioritizing and staging vehicles based on appointment times, parts availability, and delivery deadlines

• Assisting with parts procurement as needed

• Delivering customer vehicles upon completion of service

• Assisting Sales department in transporting vehicles to Service department or other dealerships for repairs

• Ensure timely customer drop-offs, vehicle pickups, and delivery services

• Other duties as assigned by Service Manager

Qualifications

• Excellent listening/communication skills, outgoing and positive personality

• Punctual nature and ability to handle schedule flexibility and dynamic work environment

• Professional attitude and the ability to deliver best-in-class customer service

• Excellent time management skills and ability to multitask and prioritize work

• Attention to detail and problem-solving skills

• Excellent written and verbal communication skills

• Comfort learning and using dealership management software

• Valid driver’s license and clean driving record

Benefits

• Medical, Dental, & Vision Insurance

• 401K Plan + Match

• Paid time off and vacation

• Short/Long Term Disability/Flex/Life

• Growth Opportunities