Job Description
Job Description
Operations Coordinator I
SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER employs people across various U.S. locations, and global facilities across multiple regions. SIG SAUER is certified a Great Place to Work™. For more information about the company and product line visit: www.sigsauer.com.
Position Summary: The Operations Coordinator I is responsible for supporting daily functions of the SIG SAUER Academy by managing student registrations, preparing course materials, and handling customer inquiries. They process cancellations and refunds, coordinate with Accounting, and assist with special events. Responsibilities also include supporting communications through phone and email and supporting walk-in students at the SEC. This position requires 0-2 years of previous related experience and a high level of cross-functional collaboration, attention to detail, and proactive problem-solving to ensure smooth day-to-day operations and long-term process improvement. The Operations Coordinator I collaborates with all areas of the SIG SAUER Academy and SEC as well as customers, students, and potential students.
FLSA: Non-exempt
Job Duties and Responsibilities:
- As directed, support competition requirements episodically.
- Support basic website requirements.
- Assist Operations Coordinators levels II and III in scheduling classes and providing reactionary help as needed.
- Man Academy desk, answer incoming phone calls, respond to student and prospective student questions, enter orders into Coreware system.
- Support other Operations Coordinators with basic information and help as needed.
- Engage in Continuous Improvement projects/tasks.
- Display proficiency in troubleshooting and critical thinking.
- Participate in 5S workplace organizational activities and maintain the area in good working order through sustainment activities
- Miscellaneous duties as assigned.
- Must follow all required Safety and ISO procedures.
Education/Experience & Skills:
- High school diploma or equivalent, or related experience and/or training; or equivalent combination of education and experience required. 0-2 years of previous related experience required.
- Proficient in conveying basic ideas and information to others, both verbally and in written form.
- Skilled in abilities and knowledge required to perform tasks effectively.
- Proficient in communication, teamwork, customer service, conflict resolution, and empathy.
- Demonstrates a desire to learn.
- Microsoft Office (Excel, Outlook, PowerPoint, Word) required, Coreware experience preferred but not required.
- Must be able to clearly, concisely, and accurately convey ideas and information to others, both verbally and in written form.
- Proficient in time management, multitasking, prioritization, attention to detail, workflow coordination.
Working Conditions:
- Prolonged periods of sitting at a desk and working at a computer using a keyboard and mouse performing repetitive tasks.
- Ability to open file cabinets, reach with hands and arms, bend, and twist, lift and move files.
- Ability to lift up to 25 pounds.
- Must wear required Personal Protective Equipment (PPE) where required.
- Must comply with all work exposure EH&S training requirements and adhere to SIG SAUER Inc. Security Mandates.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.