WIC Communication Support Coordinator

Job Description

Job Description

Title Code: 30COM039

Role Title: WIC Communication Support Coordinator

FLSA Status: Non-exempt

Union Status: None

Job Level: 30

Department: 21 – Community Services

Pay Range: $24.52 - $33.17 per hour

Reports To: WIC Director

Supervisory Responsibilities: None

Revision Date: 8/11/2025

About Making Opportunity Count

Making Opportunity Count’s mission is to empower families to achieve economic security by eliminating barriers and creating opportunities. To alleviate poverty, we deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support.

Position Overview:

The WIC Communication Support Coordinator is responsible for communication and technical support duties to meet the overall needs of the program. Follows all protocols and/or regulations for MA WIC program.

Essential Duties & Responsibilities:

• Answers and directs phone calls
• Manages the Tele-task system
• Triages and corresponds to emails/ EFAX
• Processes On-line applications
• Reviews reports to ensure caseload management and identifies opportunities for improvement
• Screens applicant inquiries for eligibility
• Manage appointment scheduling/rescheduling including reminder phone calls
• Educate and explain participant’s rights and responsibilities, WIC foods, and using benefits at authorized vendors telephonically
• Anthropometric and hematological data management
• Dietary and nutritional risk assessment
• Provide telephonic or telehealth-based interpreter services as needed by program
• Food package assignment
• Provide telephonic counseling and education
• Data entry needed to support the WIC program
• Process health and social service referrals
• Provides telephonic follow-up nutrition education
• Processes referrals to Mass Health, Supplemental Nutrition Assistance Program (SNAP), Transitional Aid to Families of Dependent Children (TAFDC) programs, and other health and human service programs
• Manages client notifications for end of certification, missed benefits, and/or ineligibility to receive WIC benefits
• (Re)issuing of food/formula prescription benefits

Required Skills and Qualifications:

• Five years of experience working within a WIC program, preferably providing all the essential duties of this position
• High School Diploma or equivalent
• One year's general office experience with proficient computer skills
• Proven ability to work autonomously
• Experience in health care or community facility preferred
• Sensitivity to the needs of the participant population
• Effective communication and interpersonal skills

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Compensation:

A salary within the range of $24.51 to $33.17 per hour will be provided to the successful candidate having met the minimum requirements for the position consistent with the MOC compensation philosophy. The candidate’s exact placement will be determined based on factors consistent with MOC’s compensation framework. MOC offers a competitive benefits package including:

• Health, Dental, and Vision Insurance
• Company Paid Life Insurance and Long-Term Disability
• Flexible Spending Accounts
• 15 Paid Vacation Days
• 12 Paid Sick Days
• 13 Paid Holidays
• Hybrid Work Opportunities
• Student Loan Forgiveness Assistance
• Tuition Remission
• Pet Insurance
• Employee Discounts
• Professional Development Opportunities
• On-Demand early pay access
• Immediate 403b Employer Contribution, 100% Vesting on Day One!

EEO Statement:

Making Opportunity Count is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.