Job Description
Job Description
We’re partnering with a growing and well-established service-focused organization to hire a highly organized and proactive Service Administrator to support daily operations within a fast-paced Service Department. This is an excellent opportunity for someone who enjoys keeping things running efficiently behind the scenes while playing a key role in supporting technicians, customers, and internal operations.
If you’re detail-oriented, thrive in a multitasking environment, and enjoy balancing administrative coordination with customer communication, this position offers the chance to become an essential part of a collaborative and hardworking team.
Company & Position Highlights:
- Stable, growing organization with a strong team-oriented culture
- Opportunity to play a central role within a busy Service Department
- Collaborative work environment with long-term growth potential
- Competitive compensation and a strong employee benefits package
- Supportive leadership team focused on operational excellence
Key Responsibilities of the Service Administrator:
- Provide day-to-day administrative support to the Service Department and Service Manager
- Create and manage work orders while coordinating technician schedules for efficient service delivery
- Handle incoming phone calls, emails, and service-related communications in a timely and professional manner
- Process billing and assist with maintaining accurate Accounts Receivable records and reporting
- Organize, file, and maintain service documentation and compliance-related records
- Update customer portals and websites with accurate service and billing information
- Assist with tracking service activity, job progress, and departmental workflow
- Identify opportunities to improve administrative processes and help implement more efficient procedures
- Support internal coordination between technicians, customers, and office staff to ensure smooth operations
Qualifications of the Service Administrator:
- Previous experience in an administrative, office support, or service coordination role required
- Service Department or dispatching experience is a strong plus
- Proficiency with Microsoft Office and general office systems/equipment
- Strong organizational skills with the ability to manage multiple priorities effectively
- close attention to detail and the ability to handle confidential information professionally
- Strong communication and customer service skills
- Analytical mindset with solid problem-solving abilities
- Accounts Receivable or billing experience is a plus
- High school diploma or equivalent required; additional education or certifications are a plus
Submit your resume today for immediate consideration
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Please note: City Personnel offers extended interview hours from 7 AM–7 PM upon request
Join a Top Workplace in Rhode Island
Recognized as one of The Providence Journal’s Top Workplaces, City Personnel, Inc. is your trusted local recruitment partner based in Providence, RI. For 20 years, we’ve been connecting top talent with leading companies across Rhode Island and Southern Massachusetts.
At City Personnel, we don’t just match talent with opportunity — we invest in your growth and success.
When you work with us, you’ll enjoy:
- Dedicated Career Coaching (resumes, interviews, career planning)
- Referral Program rewards
- Temp Employee Benefits: Paid Sick Time, Holiday Pay, Health Insurance, Weekly Pay
City Personnel isn’t just a staffing agency — we’re a team that values you, celebrates your wins, and supports your career every step of the way.
Ready to take the next step in your career?
Apply today and experience why we’ve been voted a Top Workplace in Rhode Island!
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