Job Description
Job Description
Job Title: Import Agent Department: Pharmaceuticals
Salary Range: $19.23 to $28.46 an hour FLSA Status: Non-Exempt
Reports to: Pharmaceuticals Import Supervisor
Location: Chelsea, MA 100% in Office
Position Overview
As an Import Agent you will manage international import shipments from origin to delivery, ensuring operational efficiency, regulatory compliance, and superior customer service in a deadline-driven logistics environment.
Schedule Note: This role may include rotating weekends and holiday shifts based on operational needs.
Key Responsibilities
- Manage international import shipments
- Coordinate with agents, carriers, and customers to meet schedules
- Prepare and submit required customs and import documentation
- Obtain charges, process payments, and secure cargo release
- Track shipments and reconcile required documents
- Resolve delays, damages, and discrepancies
- Arrange final delivery as needed
- Provide client updates and solutions
- Process shipments in the TMS
- Handle temperature-controlled cargo, including re-icing and packaging
What We’re Looking For
We are looking for someone with knowledge of import operations or freight forwarding. The role requires strong attention to detail and effective time-management skills, along with the ability to thrive in a fast-paced, deadline-driven, team environment. Successful candidates will demonstrate professional communication and problem-solving abilities and be comfortable interacting with customs officials and regulatory agencies worldwide.
Work Environment
- Work is performed in an office environment with no significant exposure to adverse environmental conditions.
- Requires sustained concentration and attention to detail
- Active participation in conversations occurs amid typical office background noise.
- Frequent visual focus is required for examining paperwork, computer monitors, and keyboards.
- The role requires quick responses to changing circumstances, integrating new information, and adjusting approaches as needed.
- This position involves light work, occasionally requiring exertion of up to 20 pounds for carrying, lifting, pushing, or pulling. Tasks may include sitting, standing, walking, squatting, and twisting as needed.
Disclaimer
- Duties and responsibilities may change or be assigned over time to meet organizational needs.
- Essential functions may be performed with or without reasonable accommodation.
- OCEANAIR INC. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, veteran status, or any other characteristic protected by law.
- This job description is not a contract of employment. Employment with OCEANAIR INC. is at-will and may be terminated by either party at any time, with or without cause.
Our Values: Family, Service, Excellence, Adaptability and Responsibility