Job Description
Order Administrator
At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology. We are Guardians of the Connected World. We are looking for exceptional talent to join our team.
About NETSCOUT
NETSCOUT has been helping the world’s largest organizations solve their most complex digital challenges for more than 40 years.
NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world’s essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters – and stay unstoppable for a world that relies on them every second.
Position Summary
This highly visible position is responsible for managing all incoming revenue and non-revenue orders to NETSCOUT. The Order Administrator is a centralized resource with primary control over distribution of orders for booking and sales credit. This person will manage inbound customer inquiries and triage all new orders for completeness.
Essential Duties and Responsibilities
- Act as liaison between sales personnel to ensure that all orders adhere to NETSCOUT's order processing booking policy and revenue recognition criteria.
- Works closely with sales department and other internal departments to ensure order meets customer's needs.
- Resolve any issues related to orders, pricing, and discounts. Ensure all departments have the information needed to process and report in a timely and accurate manner.
- Assess and evaluate orders and associated documentation to determine NETSCOUT's ability to recognize revenue as per policy
- Supports an assigned sales territory as well as serves as NETSCOUT's primary partner for order operations activities. Identifies all non-standard terms and conditions or non-adherence to NETSCOUT's booking policy.
- Covers all sales territories when other teammates are out of office or as business needs require
- Contact and build relationships with Sales, partners, and customers to resolve identified issues.
- Review order with manufacturing to ensure orders can be processed and shipped.
- Review all order approvals and confirmations for accuracy before processing.
- When each order is complete and all approvals have been received, enters order into the ERP system.
- Maintain accurate online records of customer interactions and order details.
- Process Evaluation, Demo, and Lab sales orders.
- May be involved in Quotation process and other administrative tasks, as needed
- Must be willing to work extended hours as needed during quarter end, which may include evenings, weekends and holidays.
Basic Qualifications/Skills
- Bachelor’s in finance or business administration or equivalent work experience
- 3+ years prior experience in an sales order management position
- Excellent communication skills, both oral and written within all levels of the organization
- Proven ability to multi-task, problem solve and make sound business decisions
- Proven ability to meet difficult deadlines, especially during peak and fast-paced periods
- Experience in a Finance or Operations department within a high technology software company preferred
- NETSUITE or Oracle knowledge is desired
- Strong planning and organizational skills; must be able to effectively prioritize competing tasks and meet deadlines
- Commitment to maintaining accuracy and efficiency under high-volume conditions.
- Strives & drive for results; a strong desire to contribute
- Strong interpersonal and communication skills both oral and written
Location: Westford, MA