Claims Service Representative

Job Description

Job Title:Claims Service Representative

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Location: Worcester, MA 01653 (Hybrid – 2 days/week in office: Tuesday & Wednesday)

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Duration: 4-6 Months(Contract To Hire)

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• Work Schedule: Training: Monday–Friday, 8:30 AM – 5:00 PM

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• Post-Training:8:00 AM – 4:30 PM OR 9:00 AM – 5:30 PM

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• Shared Saturday rotation (8:30 AM – 5:00 PM, approximately two Saturdays per month)

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Key Responsibilities:

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• Handle incoming first notice of loss (FNOL) calls and electronically submitted claims.

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• Assist claimants, insureds, agents, and other parties with claims-related inquiries.

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• Gather and accurately document loss, damage, or injury information into claims systems.

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• Provide professional, empathetic, and customer-focused support.

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• Follow established scripts, workflows, and claims handling procedures.

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• Coordinate rental reservations, appraisal assignments, towing services, and water mitigation activities.

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• Initiate claim activities and ensure proper claim routing.

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• Recognize coverage types and claims processing requirements.

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• Arrange language interpretation and translation services when needed.

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• Maintain accurate claim documentation and records.

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Required Qualifications:

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• High School Diploma or equivalent required.

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• 6 months to 1 year of call center and/or office experience.

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• Strong customer service, communication, and problem-solving skills.

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• Ability to work in a fast-paced, metrics-driven environment.

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• Proficiency with Microsoft Office (Word, Excel, Outlook, Teams, SharePoint).

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• Comfortable multitasking across multiple applications and dual-screen environments.

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• Strong attention to detail and organizational skills.

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• Ability to handle difficult conversations with empathy and professionalism.

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Preferred Qualifications:

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• Associate’s Degree (completed or in progress).

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• 1–3 years of experience in customer service, hospitality, financial services, or related industries.

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• Previous insurance, claims, or troubleshooting experience.

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Key Competencies:

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• Customer-focused with strong empathy and patience.

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• Positive, professional, and energetic attitude.

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• Ability to adapt to changing priorities and processes.

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• Team-oriented with strong collaboration skills.

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• Self-motivated and resourceful.

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• Ability to meet performance metrics and training milestones.

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Physical Requirements:

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• Ability to sit and/or stand for extended periods (75–90% of the workday).

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• Regular use of a computer, telephone, and standard office equipment

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Applicant Notices & Disclaimers

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• For information on benefits, equal opportunity employment, and location-specific applicant notices, click here

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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. The pay rate for this position is $20.00/hr.