Job Description
Job Description
POSITION SUMMARY
The Regional Boston Manager plays a critical leadership role within Barrel One Collective. This position oversees all hospitality operations for Harpoon Boston, including the Beer Hall, tasting rooms, container bars, events, brand activations, tours, retail, and the Harpoon Common operation on Boston Common. This leader is responsible for building a cohesive culture, elevating service standards, strengthening operational discipline, and ensuring financial performance across all Boston-based hospitality businesses.
This role requires a seasoned operator with strong multi-unit experience, the ability to drive consistency in high-volume environments, and the leadership presence to inspire and hold teams accountable. This individual is the steward of the guest journey at Harpoon Boston and Harpoon Common, ensuring that both locations operate with excellence, deliver welcoming and thoughtful hospitality, and reflect the spirit and reputation of the Harpoon brand.
The Regional Boston Manager is ultimately accountable for guest satisfaction, team development, financial results, operational consistency, and the overall health of the hospitality business across these two high-profile Boston locations.
KEY RESPONSIBILITIES
Team Leadership & Culture Integration
- Lead all management teams across Harpoon Boston and Harpoon Common, aligning culture, expectations, and performance standards
- Inspire, coach, and retain a high-performing team across FOH, BOH, bar, and events operations
- Execute consistent hiring, onboarding, and training practices that reflect B1C values and guest standards
- Foster a culture of trust, accountability, and open communication through regular feedback and coaching
- Maintain visible leadership presence at both sites, ensuring that managers and staff feel supported on peak days and during high-volume events
Operational Oversight & Execution
- Oversee day-to-day operations across the Beer Hall, outdoor spaces, tours, retail, Harpoon Common, container bars, and all guest-facing programming
- Ensure compliance with health, safety, licensing, and cleanliness standards in collaboration with kitchen leadership
- Ensure consistent execution of service standards and operational systems across both locations
- Partner with kitchen and bar leadership to maintain quality, safety, cleanliness, and flow
- Implement and uphold all Barrel One Collective SOPs and hospitality standards, adjusting for each location's unique environment
- Use operational tools (Toast, R365, Ottimate, Sling) to drive performance, accountability, forecasting, and labor efficiency
- Support flawless execution of all events, activations, and seasonal offerings in collaboration with Events, Marketing, and Brewing teams
Financial Accountability & Cost Management
- Own full P&L responsibility across Harpoon Boston and Harpoon Common
- Maintain discipline around labor scheduling, productivity, and variable labor targets
- Monitor and manage food, beverage, and merchandise COGS with culinary and bar leadership
- Analyze KPIs weekly, identify trends, diagnose root causes, and implement action plans
- Drive revenue opportunities through programming, events, upselling, and operational optimization
Guest Experience & Service Standards
- Lead by example during service, modeling warmth, attentiveness, and an elevated guest experience
- Ensure consistent execution that reflects Harpoon's identity and the standards of Barrel One Collective
- Manage guest feedback, resolve concerns promptly, and train teams on proactive hospitality behaviors
- Protect product quality across both locations, ensuring consistency in food, beverage, and presentation
Marketing, Programming & Community Engagement
- Collaborate with B1C's Marketing team to strengthen brand presence and drive guest engagement at both locations
- Support the execution of local events, private bookings, and activations aligned with brand identity
- Represent Harpoon Boston and Harpoon Common within the community and support relationships with key partners and stakeholders
Administrative & Interdepartmental Coordination
- Lead weekly manager meetings, pre-shifts, and internal communications at both sites
- Maintain compliance with reporting, payroll, scheduling, and other administrative systems
- Collaborate with the VP of Hospitality and peer leaders across B1C to share best practices and support company-wide initiatives
- Support the rollout of new menus, programs, and training systems across New Hampshire
Other duties may be assigned.
QUALIFICATIONS
- Minimum 5+ years of progressive management experience in food, beverage, or brewery operations, with 3+ years in high-volume environments; multi-unit leadership experience strongly preferred
- Demonstrated success in leading teams, managing transitions, and sustaining high-performance operations
- Proven experience with P&L management, labor scheduling, and food and beverage cost controls
- Deep understanding of hospitality principles and guest-first leadership
- Experience with POS and management platforms (Toast, Sling, R365, or similar)
- Excellent communication, problem-solving, and decision-making skills
- Passion for craft beer and building community through memorable guest experiences
- Availability to work evenings, weekends, holidays, and peak business hours as required
Why Join Harpoon
This is more than a restaurant job. It's a leadership opportunity inside one of Boston's most beloved beer brands, supported by a growing collective that believes in hospitality with heart, creativity with purpose, and culture with staying power. You'll help set the tone for the entire guest experience-and help lead Harpoon Boston into its next great chapter.