Job Description
Job DescriptionBenefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
Case ManagerDepartment: Shared Living
Full Time
Location: Pittsfield, MA
Schedule: Monday-Friday, 9a-5p
Base Salary: $48,000–$50,000/year (based on experience, education, and workload)
Position Summary:
ServiceNet’s Shared Living Case Managers oversee the safety, wellbeing, services, and quality of life of individuals receiving developmental and brain injury services. The role combines site operations, person-centered support, crisis response, regulatory compliance, staff supervision, and coordination with families and community partners. The Case Manager's practice is grounded in Positive Behavior Support and person-centered, trauma-informed principles that honor each individual's rights, preferences, and goals, consistent with ServiceNet's mission and Massachusetts DDS standards.
Key Responsibilities:
- Site Set up, Operations & Compliance.
- Monthly Site Visits.
- Individual Care & Support oversight.
- Crisis & Emergency Response.
- Regulatory & Safety Reporting meeting Agency, DDS & CPPD requirements.
- Professional, timely communication with parents and guardians, hospitals, doctors, funders, and community personnel.
- Recruitment, Hiring & Orientation of Support Staff.
- Support Staff Work & Performance Management.
- Attend all meetings related to placement and regular supervision meetings.
Qualifications:
- Bachelor’s Degree preferred in a related field.
- Three years full-time experience working with people who live with developmental delays and/or brain injuries.
- CPR /1st Aid certification and MAP certification required (or willingness to obtain prior to or upon hire).
- Human Rights Officer, Fire Safety Officer and PBS training as required per program.
- Must possess a valid driver's license, held for a minimum of six months.
- Ability to pass comprehensive background checks (CORI/SORI/OIG/DPPC/Fingerprint).
- Demonstrated ability to communicate effectively and maintain professional relationships with individuals served, families, Shared Living Providers, and community partners.
- Ability to work independently and as part of a collaborative team.
Benefits:
- Generous PTO (time-off) package.
- Comprehensive health and dental insurance plans.
- Life insurance and long-term disability insurance.
- 403(b) retirement plan.
- Tuition remission for eligible classes.
- Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
- Opportunities for career development and advancement.
- And much more
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.
Join Us
Join us and become part of a caring community that helps others find joy and purpose. Apply today.
Learn more about ServiceNet
https://www.servicenet.org/
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.