Job Description
Job Description
Job Title: Accounts Receivable Specialist
Location: Ashland, MA
Reports To: Corporate Controller
Job Type: Full-Time
Job Summary:
We are looking for a detail-oriented, motivated Accounts Receivable (AR) Specialist to join our finance team. In this role, you will take ownership of end-to-end AR processes, ensuring proactive collections and strong customer communication. You also need to be able to manage the global letter of credit process. A successful candidate will demonstrate a strong sense of urgency, commitment to excellence, and the ability to thrive in a high-volume, fast-paced environment. This position requires excellent communication skills and the ability to work onsite five days a week in the Ashland, MA office.
Key Responsibilities:
- Process and monitor customer invoices and payments accurately across multiple entities and accounting systems.
- Reconcile AR subledger with the general ledger and investigate any discrepancies.
- Perform proactive collections efforts through professional communication (email and phone), ensuring timely receipt of payments.
- Investigate and resolve issues such as short payments, chargebacks and unapplied cash.
- Identify underlying causes of delayed payments; working with internal teams or customers to resolve.
- Perform credit analysis accurately and efficiently identifying risky accounts.
- Detailed tracking of deadlines and prioritizing follow-ups with customers.
- Maintain up-to-date and accurate customer account information.
- Prepare aging reports and support monthly, quarterly, and year-end close.
- Collaborate with internal teams (Sales, Billing, Customer Support) to resolve account issues.
- Support process improvements and efficiency initiatives within the Shared Services function.
- Ensure compliance with company policies and internal controls.
Qualifications:
Education:
- Associate’s or Bachelor’s degree in Accounting, Finance, or a related field preferred.
Experience:
- 3-5 years of relevant accounts receivable experience, preferably in a shared services or multinational environment.
- Familiarity with Dun and Bradstreet report and be able to perform credit analysis accurately and efficiently.
- Experience working with global customers and multi-currency transactions. Must have experience managing letter of credit related collections.
- Experience using ERP systems (JD Edwards, Oracle, Workday, NetSuite, etc.) is a plus.
Skills & Competencies:
- Excellent written and verbal English communication skills are required.
- Strong attention to detail and high standards for accuracy and completeness.
- Sense of urgency with the ability to meet deadlines in a fast-paced, high-volume environment.
- Strong knowledge of AR processes and accounting principles.
- Comfortable handling high transaction volumes with attention to detail and accuracy.
- Proficient in Microsoft Excel and financial software tools.
- Ability to work independently and prioritize tasks effectively.
- Strong problem-solving and customer service mindset.
- Must be able to work full-time onsite in Ashland, MA office