Job Description
Senior Commercial Lines Account Manager
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Position Type: Full-Time
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Location: West Springfield, MA
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Job Description
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We are seeking an experienced and motivated Senior Commercial Lines Account Manager to join our growing team. The ideal candidate will have a strong background in the Property & Casualty (P&C) insurance industry and the ability to confidently manage an existing book of commercial insurance accounts.
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This individual will play an important role in delivering exceptional customer service, building strong client relationships, and serving as a trusted advisor to commercial insurance clients. The successful candidate should be comfortable handling client calls, addressing coverage needs, and managing day-to-day account servicing responsibilities with the support of the team.
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Key Responsibilities
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Manage and service an existing book of commercial lines insurance accounts.
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Build and maintain strong, long-term relationships with clients.
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Serve as a trusted advisor by understanding clients' insurance needs and recommending appropriate coverage solutions.
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Handle incoming client inquiries, policy changes, renewals, and other service requests.
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Review policies, endorsements, and insurance documentation for accuracy.
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Coordinate with insurance carriers to obtain quotes, process policy changes, and resolve account-related issues.
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Assist with policy renewals and ensure timely follow-up.
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Provide professional and responsive customer service.
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Identify opportunities to improve account retention and strengthen client relationships.
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Collaborate with team members to ensure efficient account management and client satisfaction.
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Qualifications & Requirements
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Previous experience in the Property & Casualty (P&C) insurance industry.
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Commercial Lines Account Management experience preferred.
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Strong knowledge of commercial insurance policies, coverages, and servicing procedures.
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Excellent verbal and written communication skills.
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Ability to manage multiple accounts and prioritize tasks effectively.
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Strong customer service and relationship-building skills.
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Detail-oriented with excellent organizational and problem-solving abilities.
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Self-motivated, dependable, and able to work independently as well as part of a team.
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Comfortable handling client calls and managing day-to-day responsibilities.