Job Description
Job Description
Reports to: Front Office Operations Manager
Salary/Status: Non-Exempt
Department: Front Office
Minimum Requirements:
- High school diploma minimum.
- Previous experience with switchboard/reception in a fast-paced office
- Capable, sensitive, and articulate in conversational English.
- Computer literacy in general word processing and database applications.
- Ability to establish and maintain effective working relationships with other employees, individuals seeking assistance, and the general public.
- Reliable and professional in behavior and appearance.
Principle Responsibilities and Duties:
- In accordance with established procedures, receives, takes messages and forwards all incoming phone calls as appropriate (to triage nurse, interpreters, outreach, or administrative departments) in a friendly manner.
- Refers sick call-ins to clinical nursing staff for triage.
- Takes and documents messages from callers as necessary using an electronic health record system.
- Facilitates general telephone operations.
- Efficiently schedules medical appointments of returning patients: notes, all necessary patient’s demographic information type of visit, and interpreter needs, if any.
- Maintains current knowledge of the time requirements of various categories of patient visits, preferences and work schedules of various physicians, and any interpretation needs..
- Ensure all patient enquiries and complaints are relayed to proper member of management
- Handle inquiries (regarding hours, location, programs, patient eligibility, etc.) in a professional manner.
- Inquire of all patients as to any change in address, phone, financial or insurance status.
- Coordinates and schedules appointments for the deaf and hearing impaired.
- Make patient reminder calls in a timely fashion.
- As time permits, may perform computerized word processing or data processing for administrative and medical staff.
- May assist patients or staff with bilingual interpretation as time permits.
- Assists staff in identifying/contacting external office support services.
- Maintains work area in a clean, organized and orderly fashion to facilitate interactions with other staff and to reflect well on the Health Center when viewed by the public.
- Maintains confidentiality of all health center information.
- All other duties as required.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
*Salary range $19.23-$24 per hr*