Job Description
Job Description
HVAC Operations Manager - License Holder
Location: Greater Worcester, MA Area
Employment Type: Full-Time
Salary Range: $120,000+ (Based on Qualifications) + Commission, Bonuses
We're seeking a dynamic Operations Manager to drive operational excellence, fuel growth, and lead a high-performing team in residential and commercial HVAC services. This is your chance to shape a startup franchise into a powerhouse, blending hands-on technical expertise with strategic oversight in a fun, collaborative environment. If you excel at hitting revenue targets, fostering teamwork, and embracing innovation like AI tools, join us to make a lasting impact.
Why Us?
- Competitive base salary starting at $120,000+, plus commissions on sales goals and annual bonuses.
- Company vehicle with gas card.
- Comprehensive health and dental insurance.
- Opportunities for professional development and lifelong learning, including cutting-edge tools like AI applications.
Our core values guide everything:
- Customer 1st - Prioritize client needs in every decision.
- Safety - Get home to your family every day.
- Continuous Improvement - Push for better results daily.
- Continuous Learning - Stay ahead with industry trends and tech.
- Accountability - Own your goals and deliver.
- Teamwork - Collaborate for shared success.
Key Responsibilities
Take full ownership of profit and loss while leading day-to-day operations:
- Drive operations to meet profit, growth, and revenue targets.
- Manage budgets, sales performance, and operational metrics.
- Build and nurture vendor relationships for optimal pricing and services.
- Optimize dispatch and workload for technicians to ensure efficiency.
- Hands-on troubleshooting, diagnostics, repairs, and installations for commercial and residential heating/cooling systems, plus preventative maintenance.
- Champion customer satisfaction with same-day issue resolution.
- Coach and develop staff to maintain high standards and team unity.
- Develop work instructions, procedures, and a robust knowledge base.
- Oversee job costing, project management, and strict safety compliance.
What We're Looking For
The ideal candidate is easy to work with, highly collaborative, and a natural people developer who thrives on building winning teams. With a strong sales mindset to drive new revenue and exceptional customer skills as a top priority, you'll excel at documentation, setting up continuity processes, and leveraging new tech like AI copilots to streamline operations.
- 10-15 years of HVAC experience, with management, lead technician, or supervisor roles preferred.
- Proven success in exceeding revenue goals and managing P&L.
- Expertise in job costing, team building, and operational efficiency.
- Strong interpersonal, verbal, and written communication skills.
- Proficiency with computers and Microsoft Office.
- Valid driver's license held for at least 12 months, with no major traffic violations (e.g., DUI, hit-and-run, suspension, reckless driving) or multiple minor infractions/collisions in the past 3 years.
Education and Certifications:
- Active Massachusetts Air Conditioning and Refrigeration Contractors License (required).
- EPA 608 Certification.
- Bachelor's degree or equivalent relevant work experience.
Company DescriptionWe help skilled tradespeople find jobs they love with top employers, fair pay, real growth, and career support every step of the way.
Company Description
We help skilled tradespeople find jobs they love with top employers, fair pay, real growth, and career support every step of the way.