Mendix Production Support

Job Description

2-5+ years of related work experience in a financial services business environment.

- Excellent communication and collaboration skills.

- Strong organizational skills, attention to detail, and the ability to work under pressure.

- Demonstrated ability to work effectively with customers, vendors, and colleagues.

- A desire to learn about investment functions and identify opportunities for improvements through technology.

- Self-motivated, resourceful, and able to work independently.

- Strong problem-solving skills and a willingness to learn new skills.

- Working knowledge of Mendix, Python, and SQL.

- Some understanding of investments front office.

- Some knowledge of investments, including bonds and derivatives.

Responsibilities:

- Manage daily production support issues across risk and investments systems.

- Monitor applications and system health, respond to alerts, and address outages.

- Investigate and resolve technical errors.

- Perform root cause analysis for production issues and incidents.

- Document processes and procedures related to production support tasks.

- Collaborate with IT partners to automate and simplify software delivery processes.

- Support users with the internal development platform and tools.

- Maintain business systems and interface applications.