Job Description
Job Description
The Customer Service Representative plays a vital role in delivering exceptional support through various communication channels, including phone, live chat, and email. As part of a large team reporting to the Customer Service Manager and Team Lead, this position focuses on addressing customer inquiries, resolving issues, managing complaints, and processing orders efficiently. The role occasionally requires regional travel to support team operations and maintain service quality.
Responsibilities
- Provide attentive customer support across phone, live chat, and email channels
- Handle inquiries and resolve customer issues promptly
- Process orders and update customer information accurately
- Manage complaints and escalate when necessary
- Conduct follow-ups to ensure customer satisfaction
- Maintain detailed documentation and product knowledge
- Collaborate effectively within a large customer service team
- Collect and relay customer feedback to improve services
Preferred Qualifications
- 3+ years of experience in customer service
- High school diploma or equivalent
- Familiarity with Customer Relationship Management (CRM) software
- Strong communication and active listening skills
- Proven problem-solving and conflict resolution abilities
- Effective time management and multitasking capabilities
- Experience in data entry with attention to accuracy
Why Fleet Feet?
We offer a unique opportunity to operate a business like it’s your own with the support of an
established brand. This program is for those who want to build a career with purpose and make
a tangible impact on the health and wellness of a community while developing the next
generation of future leaders.