Job Description
Job Description
The Consumer Loan Officer is responsible for analyzing and underwriting consumer loan applications received by the company. This position screens consumer loan applications to determine acceptability of the credit request based on the organization’s predetermined lending guidelines and the ability for the borrower to repay the loan. This position takes loans requests over the phone, online, and handles pre-approval requests. Requires management of high-volume calls, management of lending queues and provides back-up for indirect lending. Responsible for management of all lending inquiries and channels.
Schedule: Monday - Friday, 8:00 am - 5:00 pm, with occasional Saturdays from 9:00 am - 1:00 pm.
Location: Williston, VT or Montpelier, VT
Specific duties include:
- Ensures that each approved application meets the company’s lending standards. The loan officer will underwrite and approve loans within the lending and pre-approval limits given to them in a pre- approved lending authority document and will use underwriting methodology by following the Consumer Lending policy and determining eligibility factors based on credit report and collateral values, employment history, tax forms, member assets, property value and other criteria.
- Maintain a knowledge of the direct, indirect, and green lending market by obtaining and reviewing competitor program information as needed. Looking for member solutions that serve the best interests of the member and the credit union. Maintain strict confidentiality practices for the protection and care of credit union members.
- Underwrite direct, indirect, and green loan applications according to policy and regulations. Underwrite small business loans according to policy and regulation. Help advance processors knowledge base and look to resolve/prevent fraud.
- Monitor assigned pipeline, keeping up on the tasks required between approval and closing to meet all program and service guidelines. Focus on providing excellent member, dealer, and vendor experience.
- Reach out to previous borrowers to review the mission of EastRise, offer any new products and services that may be beneficial. Close any lending product and refer deposition offerings to the appropriate channel. Meet stated solution goals as part of EastRise’s MRD culture. Look for cross-sell opportunities to expand relationships. Look to be an advocate for members and subject matter experts for internal and external teams.
- Provide back up as needed to the Consumer Lending Support staff by obtaining documentation to aid in processing and disbursing Direct, Indirect loans and assisting with Green Loan handling and producing daily and monthly loan reports.
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, Reg Z. Military Lending Act, Suspicious Activity Act, Patriot Act, Bank Secrecy Act, Patriotic Act, Office of Foreign Assets Control and federal regulations regarding monetary transactions and reporting requirements.
Experience:
Three years to five years of similar or related experience, including preparatory experience in a financial institution including one to two years consumer lending experience or other comparable combination of education and experience. Familiarity with credit union products and operations in consumer lending. Experience with consumer lending software; processing and underwriting software required.
Education/Certifications/Licenses
A high school degree or equivalent. Associate's degree in business with related experience preferred.
Interpersonal Skills
A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.
Other Skills
COMPETENCIES: Must be at least 18 years of age. Favorable Background, Credit, Criminal, Bondability, and Reference Checks required. (Motor Vehicle check dependent on position.) Travel to other branches or locations may be required depending on position. Ability to analyze loan documents and tax returns to make sound underwriting decisions. Strong organizational, multi-tasking, data and information management, writing and member service skills. Strong written and verbal professional communication skills. Knowledge of Microsoft Office products, financial systems, and digital communication tools. Ability to work cooperatively with others, work efficiently and provide accuracy in a fast-paced environment.
Physical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled private work area with minimal noise.
Mental and/or Emotional Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.