Key Account Manager AU-26-02900

Job Description

POSITION: Key Account Manager (KAM)

DEPARTMENT: Sales

REPORTS TO: Sales Director

POSITION SUMMARY:

The Key Account Manager is responsible for assisting and working with Key Customer accounts on a direct basis or in cooperation with Global Account Managers. The role’s key tasks are developing, leading, and managing key accounts in various industries (Cosmetics, Food & Confectionary, Wine & Spirits, Medical Device & Pharma), as well as ensuring revenue quotas on a local and / or global scale. The Key Account Manager must have the ability to work in an international environment, French, German, and American audiences. Overall manage and maximize sales opportunities for set-up boxes and folding carton packaging in a multi-plant/multi-product environment within the cosmetics industry.

PRINCIPAL JOB RESPONSIBILITIES:

• Maintain and grow positive client relationships, liaising between clients and management.
• Work closely with Administrative Sales Coordinators (ASCs) to maintain a high standard of customer satisfaction.
• Focus on growing and developing existing clients, along with generating new business.
• Ensure customer requests and needs are met daily, effectively understanding and communicating facility capabilities and processes.
• If applicable, work with the Global Account Manager in identifying customer needs and priorities, producing the recommendations into preliminary, general, and final detailed designs.
• Coordinate with production department on customer job delivery dates.
• Coordinate customer orders from initial inquiry through all phases to delivery.
• Work independently and within a team on special non-recurring and ongoing projects.
• Travel up to 25%+ to facilities within the Group and clients/events domestically – International travel are exceptions
• Attend tradeshows as necessary such as Luxepack (New York) and others.
• Perform additional tasks and projects as assigned by Executive Leadership and the Global Account Manager.

SAFETY RESPONSIBILITIES:

Must learn and comply with all Autajon group safety rules, in reference to the employee handbook.

PRINCIPAL SKILLS AND FUNCTIONS (5+):

• Personal Effectiveness/Credibility.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Ability to work independently and as part of a team with a high level of initiative and flexibility.
• Capable of understanding technical customer requirements.
• Ability to work in a high stress, high speed environment to meet customer delivery dates.
• Constantly produce high quality work and maintain established production standards.

JOB REQUIREMENTS:

• College degree: packaging science, business administration and marketing courses preferred.
• Fluency in French a plus.
• 2-years industry experience preferred in packaging.
• Must display an attitude that is key to success.
• Strong account management and relationship building skills.
• High level of proficiency in MS Office (Excel, Word, PowerPoint, and Outlook), ERPs and basic computer programs. Advanced Excel and PowerPoint skills are a plus
• Excellent time management and organizational skills along with the ability to prioritize work.
• Attention to detail and problem-solving skills.

ADDITIONAL REQUIREMENTS:

Employees must fulfill the performance standards of this position and comply with policies, rules, and procedures of Autajon Packaging Boston, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.

This job description is intended to describe the general nature and work responsibilities of the position and is not intended, and should not be construed, to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with this position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by Autajon Packaging Boston management. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments as requested by supervisors or management. The job responsibilities of this position may include cross training in other functions or positions to ensure satisfactory operation of the department or work area. This job description does not constitute an employment contract between Autajon Packaging Boston and any employee.