Job Description
Job Description
Curtis Industries, LLC, established in 1968, is a recognized leader in designing and manufacturing cab enclosures for a wide range of vehicles, including compact tractors, golf cars, and utility vehicles. Our customer base includes major OEMs and a network of over 6,000 aftermarket dealers. Headquartered in central Massachusetts, Curtis operates a state-of-the-art, 163,000 square-foot facility specifically built to support our growing operations.
With a strong history of consistent growth and profitability, Curtis has significantly enhanced its engineering and manufacturing capabilities. These improvements have enabled faster product development, shorter production cycles, and elevated customer satisfaction. Backed by committed investors and a forward-thinking leadership team, Curtis is well-positioned for continued expansion and is prepared to invest in future growth.
Our culture promotes openness, integrity, and collaboration. We value ethics, continuous improvement, teamwork, innovation, and the courage to pursue bold ideas.
We offer a competitive salary along with a comprehensive, forward-thinking benefits package—including health, dental, life, and disability insurance, plus a 401(k) plan with a generous company match. At Curtis, you'll find a collaborative, team-focused work environment where your contributions truly matter. We provide a dynamic and rewarding setting that supports professional growth, encourages innovation, and offers the opportunity to make a meaningful impact on the success of our company.
The Inside Sales Manager is responsible for overseeing the daily operations of the Customer Support and Call Center teams to ensure exceptional service delivery, efficient order management, and a positive customer experience. This position manages staff, systems, and processes to drive continuous improvement in responsiveness, accuracy, and customer satisfaction.
Essential Job Functions:
1. Follow all safety procedures and always work in a safe manner.
2. Oversee all inbound and outbound customer communications including phone, email, and web
inquiries.
3. Manage the daily operations of the Customer Support and Call Center teams to ensure timely and
professional handling of customer requests, orders, and complaints.
4. Develop and monitor key performance indicators (KPIs) related to service quality, call handling, order
accuracy, and response time.
5. Implement call center standards, scripts, and training to ensure consistent and high-quality customer
interactions.
6. Collaborate with Sales, Operations, and Supply Chain teams to resolve order fulfillment issues,
backorders, and product availability concerns.
7. Utilize CRM and call management systems to track performance, identify trends, and recommend
improvements.
8. Recruit, train, coach, and evaluate team members to foster a high-performance, customer-focused
culture.
9. Maintain knowledge of company products, pricing, and policies to support customer needs.
10. Identify opportunities to improve processes, technology, and workflow efficiency.
11. Handle escalated customer issues and ensure appropriate and timely resolution.
12. Prepare regular reports and analyses for leadership, including performance metrics, customer
feedback, and improvement initiatives.
Job Requirements:
Education: Bachelor’s degree in Business, Communications, or related field preferred;
equivalent experience may be considered.
Experience: 5+ years of experience managing a customer service or call center operation, preferably in a manufacturing or distribution environment. Proven leadership and people management skills with experience leading teams of 10 or more. Strong communication, problem-solving, and conflict resolution skills. Proficient in CRM systems, call center software, and Microsoft Office Suite. Ability to analyze data, identify trends, and make data-driven decisions. Demonstrated ability to balance customer satisfaction with business objectives.
Skills: Candidates should possess the following characteristics: Customer Focus, Team Leadership, Communication and Collaboration, Process Improvement, Analytical Thinking, Accountability and Results Orientation
Travel: 5-10 %
Supervisory Responsibilities: Yes
Collaborates with: Executives
Product Marketing Managers
Sales Personnel
Customer Service Representatives
Company Department Managers
Equipment to be used: Computer, calculator, general office machines. Cell phone, car.
Curtis Industries, LLC is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law.
We strongly encourage veterans, individuals with disabilities, and candidates from underrepresented backgrounds to apply.
Curtis Industries, LLC maintains a drug-free workplace. All offers of employment may be contingent upon successful completion of a drug screening, in accordance with applicable laws and company policy.
If you require reasonable accommodation during the application or interview process, please contact us to make appropriate arrangements.
Company DescriptionCurtis Industries, LLC is a Leader in quality cab enclosures and enclosures for Compact Tractors, Golf Cars, and UTV/Powersports Vehicles located in central Massachusetts.
This exciting opportunity exists in a rapidly growing, vibrant manufacturing company in West Boylston, MA. Based on successfully executing on our growth strategy, Curtis Industries LLC is experiencing extraordinary growth in our business of providing cab enclosures, snow control products, and accessories for the tractor, utility vehicle, and golf car markets. We are ISO 9001:2015 certified and looking to stretch beyond the requirements of the standard to use elements of our QMS as a competitive advantage.
Company Description
Curtis Industries, LLC is a Leader in quality cab enclosures and enclosures for Compact Tractors, Golf Cars, and UTV/Powersports Vehicles located in central Massachusetts.\r\n\r\nThis exciting opportunity exists in a rapidly growing, vibrant manufacturing company in West Boylston, MA. Based on successfully executing on our growth strategy, Curtis Industries LLC is experiencing extraordinary growth in our business of providing cab enclosures, snow control products, and accessories for the tractor, utility vehicle, and golf car markets. We are ISO 9001:2015 certified and looking to stretch beyond the requirements of the standard to use elements of our QMS as a competitive advantage.