Job Description
Job Description
About the Role:
The Shop Lead plays a critical role in ensuring the efficient management and distribution of parts for our Massachusetts garage. This position oversees inventory control, coordinates parts orders, and maintains accurate records to support client needs. The role ensures technicians have the right parts at the right time by staging, delivering, and organizing inventory while also supporting dispatch. By keeping parts stocked, tracked, and moving efficiently, the Shop Lead supports the overall operational flow of the garage and helps meet the demands of daily service work.
Responsibilities:
- Manage and maintain accurate inventory records for all parts, ensuring proper stock levels and timely replenishment (including stock counts, restocking, and organizing storage areas).
- Stage and prepare parts for upcoming service jobs to ensure technicians are fully equipped before dispatch.
- Perform regular inventory audits and troubleshoot discrepancies to maintain inventory accuracy and control.
- Utilize computer software to track parts movement.
- Communicate with technicians and dispatch team to prioritize urgent part needs and delivery schedules.
- Ensure proper handling, labeling, and transport of parts to avoid damage or delays.
- Support dispatch with light administrative or coordination tasks as needed.
- Handle multiple tasks simultaneously in a fast-paced environment, including reaching below and above shoulder level to retrieve parts.
Minimum Qualifications:
- 1+ year of experience in a similar role (automotive parts, delivery, inventory, or fleet operations preferred).
- Ability to multitask effectively in a fast-paced environment.
- Familiarity with fleet service operations or auto/truck parts a plus.
- Proficiency in inventory software (familiarity with Shop Monkey is a significant advantage).
Skills:
- Exceptional organizational and multitasking skills in a dynamic, high-pressure environment.
- Strong understanding of automotive repair processes, particularly for Mercedes, Ford, Ram, and Chevy vehicles.
- Reliable, punctual, and able to work independently.
Licenses:
- Valid driver’s license and reliable transportation required.
Physical Requirements:
- Physical ability to reach below and above shoulder level to handle parts.
- Ability to lift up to 50lbs and perform physical tasks as needed.
- Ability to work outdoors in varying weather conditions, including heat, cold, rain, and snow, when servicing vehicles onsite
Benefits:
- 401(k)
- Paid sick time
- Paid time off