Job Description
Job Description
Join Our Team at SSTAR!
We are looking for a vibrant, organized, and welcoming Front Office Person to be the face and voice of SSTAR! As the very first point of contact for our facility, you will play a truly vital role in creating a positive experience for our clients, managing admissions, and keeping our daily operations running smoothly. If you thrive in a dynamic environment where your energy, compassion, and attention to detail make a real difference in people's lives every day, we would love to have you join the SSTAR team! Hourly Rate:$17.62 - $21.58/hour, with your specific starting rate determined by your background and experience level. Schedule:
- Standard Hours: Monday - Friday, 9:00 AM - 5:00 PM
- Weekend Rotation: One scheduled weekend every 6 to 8 weeks (8:00 AM - 4:00 PM).
- Work-Life Balance Perk: When you work your weekend rotation, you get the surrounding Friday and Monday completely off, giving you a built-in four-day weekend
Benefits
- 403B
- Dental insurance
- Disability insurance through Massachusetts PFML
- Employee discounts, cell phone, eyewear etc.
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Flexible Spending Account
- Opportunities to earn CEU's
- Voluntary Benefits including but not limited to, Disability, Life, Critical Illness, Accident and Disability Insurances
Key Responsibilities:
- Reception & Client Services: Responsible for all aspects of the Front Office, including assisting all who present at the Front Office and receiving client drop-offs.
- Phone Management: Answers all incoming phone calls, triages all calls, and handles requests where feasible.
- Admissions & Intake: Responsible for intakes on clients looking for admission on the phone and in person.
- Insurance Coordination: Responsible for insurance authorization.
- Data Entry: Responsible for data entry of EISM Admission and Discharge forms.
- Financial Records: Responsible for entering all Financial/Insurance information into the computer. Works with the Billing Office to resolve discrepancies.
- Payment Processing: Responsible for taking in all payments for our BIP Department.
- Status Updates: Responsible for updating voicemail of bed availability and updating the MBHA website.
- Mail Distribution: Sorts mail and distributions.
- Staff Support: Performs word processing for all Inpatient Staff.
- Office Administration: Faxing, Xeroxing, and scanning all client's charts, rids, lab work, and medical records.
- Daily Coordination: Complete and sends daily food count for clients and staff to Kitchen Manager and Accountant.
Hourly Rate:
$17.62 - $21.58/hour, with your specific starting ratedetermined by your background and experience level.
- Education: GED/HS
- Work Experience: 1-2 years’ medical front office experience highly desirable
- Licensing: None
- Certification(s): None
- Knowledge: Basic clerical skills in operating office equipment such as word processing, faxing, Xeroxing and data entry. Understanding of Substance Use Disorder.