Job Description
Job DescriptionDescription:
Regional Operations Manager
Excel Dental Management – North Shore / Greater Boston, MA Region
Full-Time | Competitive Salary + Bonus Structure
About Us
Excel Dental Management (EDM) is one of the fastest-growing, doctor-led dental support organizations in Massachusetts. We are committed to elevating our teams, our systems, and the patient experience across all our practices. With multiple locations and new offices opening in 2025, we are expanding our leadership team.
Position Summary
The Regional Operations Manager plays a critical leadership role in overseeing daily clinical and administrative performance across multiple dental offices. Their primary responsibility is to drive consistent operational performance that results in sustainable and measurable revenue growth across all assigned practices.
This individual ensures that each location delivers an exceptional patient experience, meets productivity goals, supports its doctors & staff, and follows standardized systems.
The ideal candidate is organized, proactive, detail-oriented, and thrives in a growing multi-location environment.
Key Responsibilities
Revenue Growth & Performance
- Primary responsibility: consistently grow revenue across all assigned offices
- Increase office productivity through better scheduling, workflow efficiency, and patient experience
- Improve treatment acceptance rates
- Drive recall and unscheduled treatment follow-up systems
- Enhance new patient conversion and retention
- Identify and eliminate bottlenecks in production and collections
- Reduce cancellations and no-shows through proactive oversight
Leadership & Team Management
- Lead, coach, and develop Office Managers and Treatment Coordinators
- Build a culture of accountability, growth, and positivity
- Conduct weekly office visits and performance reviews
- Support hiring, onboarding, and staff training
Operational Excellence
- Ensure consistency in daily operations, workflows, and systems
- Maintain compliance with company policies, HR standards, HIPAA & OSHA
- Oversee scheduling efficiency and productivity
- Implement company initiatives across all offices
Performance & KPI Management
- Monitor production, collections, unscheduled treatment, and recall KPIs
- Review daily EOD reports, call logs, and treatment acceptance metrics
- Work closely with revenue cycle & billing teams to accelerate collections
- Identify performance gaps and build improvement plans
Patient Experience
- Ensure exceptional hospitality across all offices
- Resolve patient concerns professionally & promptly
- Maintain 5-star review reputation across platforms
Strategic Growth
- Support new office openings
- Coordinate with vendors, labs, and supply partners
- Execute regional events, CE trainings, and staff development initiatives
Qualifications
Required
- 3+ years experience in multi-site management OR large office management
- Proven ability to drive revenue growth in a service-based environment
- Strong leadership and team development skills
- Ability to manage deadlines, projects, and priorities
- Excellent communication & professionalism
- Valid driver’s license, consistent transportation
Preferred
- Dental or healthcare operations experience
- Experience with EHR systems (Denticon a plus)
- Experience with KPI tracking, analytics & reporting
Compensation & Benefits
- Competitive salary (based on experience)
- Monthly & quarterly performance bonuses
- Paid time off + holidays
- Health benefits
- Leadership & CE development support
- Internal advancement pathway
Requirements:Qualifications
Required
- 3+ years experience in multi-site management OR large office management
- Proven ability to drive revenue growth in a service-based environment
- Strong leadership and team development skills
- Ability to manage deadlines, projects, and priorities
- Excellent communication & professionalism
- Valid driver’s license, consistent transportation
Preferred
- Dental or healthcare operations experience
- Experience with Multi-Location Management & Growth.
- Experience with KPI tracking, analytics & reporting
Compensation & Benefits
- Competitive salary (based on experience)
- Monthly performance bonuses
- Paid time off + holidays
- Health benefits
- Leadership & CE development support
- Internal advancement pathway