Job Description
Job Description
Now Hiring: Go Kart Marshalls
Location: Apex Entertainment, Marlborough, Ma
Apex Entertainment is looking for energetic, safety-focused, and guest-driven individuals to join our team as Go-Kart Marshalls. In this role, you'll help create an unforgettable experience for our guests by maintaining a safe racing environment and delivering top-tier customer service.
Responsibilities
Guest Safety & Experience
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Maintain a thorough understanding of the course and all safety requirements.
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Greet guests professionally and ensure they are properly harnessed, wearing appropriate clothing and footwear, and fully understand all course rules.
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Clearly explain ride elements, supervise participation, and provide encouragement as needed.
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Ensure the appropriate number of guests are on the course at one time and verify children meet all height and age requirements.
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Assist guests entering and exiting the attraction safely.
Course & Equipment Oversight
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Inspect all harnesses, safety restraints, and equipment prior to each ride session.
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Monitor equipment for wear and tear and report any concerns.
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Abide by all safety requirements and properly use all equipment and materials as trained.
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Control racing events from the central control station, including the operation of computer systems.
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Enforce all ride rules and regulations before, during, and after operation.
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Stop vehicles and de-board passengers during emergencies and shut down the race if major repairs are needed.
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Keep the attraction area clean and free of debris.
Track Communication & Control
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Oversee a defined portion of the track and communicate with drivers using established signals such as flags and signs.
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Ensure drivers safely enter and exit karts and provide assistance during lapping sessions.
Additional Duties
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Demonstrate exceptional guest service aligned with the company's core values.
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Multitask effectively in a fast-paced environment.
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Complete any additional tasks assigned by management.
Qualifications
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Must be at least 18 years old.
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Reliable, punctual, and able to maintain a positive, outgoing, "can-do" attitude.
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High School Diploma, GED, or currently working toward one.
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Flexible, adaptable, and able to adjust to changing needs.
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Able to stand for 4-10 hours at a time.