Job Description
Job Description
Responsibilities
- Audit the customer master file to identify accounts with missing, incomplete, or expired credit applications, including newly acquired accounts.
- Build and work a prioritized backlog based on balance, credit exposure, and account activity.
- Contact customers by phone and email to request completed credit applications and supporting documents (trade and bank references, W-9s, tax exemption certificates, financial statements, and personal guarantees where required).
- Follow up persistently and professionally until documentation is received, and escalate unresponsive accounts.
- Review submitted applications for completeness and accuracy; verify trade and bank references and pull business credit reports.
- Analyze customer creditworthiness and recommend credit limits and payment terms to management.
- Maintain a renewal calendar and contact customers ahead of expiration dates so applications stay current.
- Update customer credit records in the accounting/ERP system and keep organized digital files.
- Partner with Collections Analysts, Billing, and Sales to resolve credit holds tied to missing documentation, and flag high-risk accounts.
- Track and report progress to management (backlog remaining, completion rate, upcoming expirations).