Job Description
Job DescriptionCustomer Service Rep - Customer Service - Junior
Location: Framingham, MA
Onsite Flexibility: Remote
Contract Details
- Position Type: Contract
- Contract Duration: 3 months
- Pay Rate: $22.00 / Hour (USD)
- Shift / Schedule: Monday Friday, 10:00 AM 6:00 PM EST
- Channel: Phones Only
- Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Job Summary
Answer toll free customer service calls, and correspondences, including letters, internet e-mails, chat, and/or social media comments. Field customer questions, resolve standard customer complaints, document information in the customer tracking system and ensure effective communication at all levels. Monitor Facebook, Twitter, Instagram, TikTok and respond to customer comments/questions.
Key Responsibilities
- Respond accurately, promptly and effectively to all forms of customer communication, including phones, letters, Internet e-mails, chat, social media referrals.
- Resolve difficult and sensitive customer issues in an objective and timely manner, using problem solving and negotiation skills.
- Communicate with District Managers, Store Managers and Home Office personnel to resolve customer problems and answer questions. Escalate serious issues to protect the company/brand.
- Document customers and store information in customer tracking system. Code correctly and provide continuous updates until the issue is resolved and ready to close.
- Promote a positive Company image in support of Customer Service objectives and mission statement.
- Make sound judgment calls that align with the brand, escalation and customer service policies for social media customer related issues by following social media moderation guidelines.
- Multitask in a fast-paced environment and moderate a high volume of inbound/outbound content to provide good customer service follow up and follow through.
- Special projects/duties as assigned.
Required Skills
- Proven Conflict Management Skills
- Strong Analytical and Problem Solving Skills
- Good Listening Skills
- Organizational Skills
- Prioritizing skills and effective time management
- Flexibility
- Ability to multi-task
- Excellent Verbal and Written Communication Skills
- PC knowledge including email knowledge; Word and Excel preferred
- Typing Skills
- Ability to Separate Emotion and respond objectively
- Works well in a team environment
- A min requirement for WIFI speed high speed connection
- Need quiet workspace, free of background noise, and good for video meetings/chats
Preferred Skills
- Social Media Moderation Experience
Required Experience
- 1 3 years of retail customer service or call center experience
- Recent college graduate will work for this role; not degree focused
Nice-to-Have Experience
- Customer service experience
- Phone-based customer service experience
- Retail experience
Benefits
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
Important Notes
- This is a contract role with potential to extend or convert; convertible talent only. If converted, the role offers an hourly pay rate of $22/hour. Note: This is not a temp-to-perm role.
- Interview process: 45-minute interview first 30 minutes with two team members, followed by 15 minutes with two team members.
About the Client
This Fortune 100 off-price retail company is the world's leading off-price apparel and home fashions organization, operating more than 5,200 stores across ten countries under iconic retail brands. With a business model built on delivering quality, brand-name, and designer merchandise at prices typically 20 to 60 percent below full-price retail, this company has created one of the most distinctive and enduring value propositions in global retail serving customers across the United States, Canada, Europe, and Australia. The company's product assortment spans apparel, footwear, accessories, home d cor, furniture, giftware, jewelry, and more, and its scale creates meaningful career pathways for motivated professionals in customer service, merchandising, operations, supply chain, corporate finance, marketing, and technology.
About GTT
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.
Job Number: 26-10466
#gttjobs
Company DescriptionGlobal Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.
We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.
There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers
Awards
SIA’s Fastest Growing Staffing Firm: 2023 and 2015
SIA’s Best Staffing Firm to Work for: 2019 -2023
Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015
Randstad Preferred Supplier: 2020 - 2023
TechServe Alliance Excellence Award. 2019
NH Business Magazines Fast 5 fastest growing companies
Ernst & Young Entrepreneur of the Year Finalist: 2015
Company Description
Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm: 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for: 2019 -2023\r\nInc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier: 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist: 2015