Job Description
Client Overview
Our client is a global professional services firm looking to add a Collections Specialist to their Revenue Management team in the Boston office.\n
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Salary/Hourly Rate
$37/hr - $42/hr\n
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Position Overview
This Collections Specialist is responsible for managing collections activities, analyzing accounts receivable, resolving billing issues, and supporting attorneys and clients throughout the collections process. The ideal candidate is a proactive professional with strong analytical, communication, and problem-solving skills who thrives in a fast-paced, deadline-driven environment. This Collections Specialist reports to the Billing Manager and requires flexibility to work overtime as needed.\n
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Responsibilities Of The Collections Specialist
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- Manage daily collections activities, including inventory reviews and account follow-up.
- Collaborate regularly with Billing Attorneys to review outstanding accounts receivable and determine collection strategies.
- Conduct monthly meetings with Billing Attorneys to review aged receivables and provide status updates to management.
- Prepare collections and accounts receivable reports for attorney review and discussion.
- Perform account reconciliations, with a focus on high-risk accounts.
- Evaluate and recommend best practices for collection efforts.
- Contact clients regarding outstanding payments and assess collectability.
- Investigate and resolve short payments promptly.
- Assist with accounts receivable analysis, e-billing invoice rejections, invoice resubmissions, and credit/retainer refunds.
- Proactively communicate accounts receivable information to management.
- Handle client calls and inquiries related to collections activities.
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Required Experience/Skills For The Collections Specialist
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- Minimum 3 years of collections experience.
- Extensive knowledge of collections processes and best practices.
- Strong analytical, negotiation, and communication skills.
- Excellent organizational and project management abilities.
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Preferred Experience/Skills For The Collections Specialist
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- Collections experience within a professional services environment, such as Legal, Accounting, Insurance, or Healthcare.
- Experience with Aderant software.
- Experience with eBilling Hub.
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Education Requirements
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- Bachelor's degree in Accounting, Finance, or a related field is preferred.
- Equivalent combination of education and relevant experience will be considered.
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Benefits
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- Discretionary bonus.
- Medical insurance with optional Health Savings Account (HSA).
- Dental insurance.
- Vision insurance.
- Life insurance.
- Short-term disability insurance.
- Long-term disability insurance.
- Healthcare Flexible Spending Account (FSA).
- Dependent Care Flexible Spending Account (FSA).
- 401(K) plan.
- Paid vacation and sick time.
- Employee Assistance Program (EAP).
- Additional benefits may include accident insurance, supplemental life insurance, disability insurance, critical illness and cancer insurance, pet insurance, and commuter/transit programs where available.
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