Job Description
Job Description
Job Title: Manager -- Operations, Brightspeed
Location: Bedford, New Hampshire
Employment Type: Full-Time, Exempt
Compensation: $90,000--$110,000 DOE
The Manager—Operations, Brightspeed position is located in Bedford, NH for Conexa Home Technologies, a division of CS Contract Solutions, LLC, and is an in-office position with potential for hybrid or remote work.
About Us
CS Contract Solutions, LLC is a leading telecommunications vendor in the United States. One of our specialties is long-term, project-based staffing solutions.
Our network spans 24 states, employing over 350 technicians, engineers, and construction specialists for both outside and inside plant projects. Our team works diligently to uphold our standard of excellence.
What we offer
- Competitive base pay
- Comprehensive health, dental, and vision package
- 401(k)
- Ongoing training and development
- Opportunities for career growth and advancement
- A dynamic and supportive work environment
Our Core Values
At CS Contract Solutions, we operate under a defined set of core values. To work here, you'll need to align with them--these are more than words on a wall; they guide how we show up every day:
- Honesty and Integrity
- Attitude over skills
- Courage in Communication
- The 3 Es: Effort, Energy, and Execution
- Keep Your Axe Sharp
What we are looking for
The Manager -- Operations responsibilities are to manage technicians in various markets, and to provide quality residential and business communications services on a profitable basis while adhering to company policies, procedures, and directives. The successful candidate takes pride in doing their best every day, listens to understand, and anticipates customer demands. The Manager – Operations will develop and maintain an aggressive, knowledgeable, customer focused team that promotes and sells telecommunications products and services while providing a service experience that exceeds the customer's expectations.
Role and Responsibilities
- Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities.
- Serve as the single point of contact between Brightspeed and Contractors to resolve issues arising during the process of daily operations.
- Manage the training, coaching, and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills.
- Responsible for leading a team of technicians who meet attendance and performance standards.
- Represent CS Contract Solutions and Brightspeed with customers and governmental agencies.
- Motivate team for continuous improvement and achievement of maximum performance.
- Participate in rotational Duty Management schedule.
- Negotiate timeframes for completion.
- Other duties as prescribed.
Required Skills, Education, and Experience
- 2+ years of experience managing teams within a telecom technical environment.
- 2+ years of experience with installation, maintenance, and repair of POTS and HSI.
- 2+ years of experience with Excel, email, and legacy systems.
- Able to work varying tours and hours including possible mandatory overtime and holidays.
- Demonstrated ability to take initiative, prioritize, and meet critical deadlines.
- Demonstrated ability to build teams and work across functions, departments, and markets to meet customer and client needs.