Job Description
Customer Service Representative
Posted by Creative Financial Staffing
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Our client, a well-established distribution company, has partnered with Creative Financial Staffing to identify a Customer Service Representative to join their team in West Bridgewater, MA.
Why This Opportunity Stands Out\n
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- Comprehensive training and mentorship from a seasoned team
- Direct executive visibility in a department focused on succession planning
- High-impact role with significant room for growth and skill development
- Opportunity to shape team culture and bring fresh perspective
- Business-critical support to customer accounts and operational continuity
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Key Responsibilities of the Customer Service Representative\n
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- Own day-to-day communication with assigned customer accounts, proactively managing open orders, deliveries, and any changes
- Ensure accurate and timely follow up on all customer requests via phone and email, maintaining positive relationship management
- Act as liaison with internal departments to resolve service, shipping, and production issues to achieve delivery commitments
- Maintain accurate records and manage document filing to support learning and customer familiarity
- Contribute ideas and collaborative support for continuous process improvement and team effectiveness
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Background Expected:\n
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- Demonstrated comfort and professionalism in phone and written communication
- Track record of reliability, stability, and willingness to learn in a business environment
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Salary Range:
$50,000 - 55,000