Customer Service & Admin/Sales Support Coordinator

Published: 6/14/2022

Job Description

We are seeking a versatile, high-energy, and organized Customer Service & Admin/Sales Support Coordinator to join our team in Nashua, NH. This role acts as the operational glue of the office—handling day-to-day customer inquiries, backing up our sales team with order processing and tracking, managing general office tasks, and providing light support to Human Resources (HR).

If you thrive in a "catch-all" environment where no two days are identical and enjoy helping people across multiple departments, this is the ideal position for you.

Key Responsibilities

Customer Service

Serve as the primary friendly and professional point of contact for inbound customer phone calls, emails, and online inquiries.
Resolve routine customer service questions, address feedback, and track service or product orders through completion.
Document customer interactions, feedback, and account updates accurately in the company CRM or database.

Sales Support & Admin

Assist the sales team with daily administrative tasks, including data entry, preparing reports, and updating tracking spreadsheets.
Process sales orders, manage correspondence, and help coordinate shipping or product samples.
Maintain office calendars, organize meeting notes, and assist with general facility or vendor coordination.
Review documents, forms, and project details for accuracy and completeness.

Human Resources (HR) Support

Assist the HR or leadership team with basic administrative tasks as needed (e.g., helping coordinate interview scheduling, onboarding paperwork collection, or employee event tracking).
Maintain confidential employee files and assist with internal HR/payroll communication routing.
Act as an on-site resource for general employee questions and direct them to the appropriate HR contact.

Qualifications & Skills

Experience: 2+ years of experience in customer service, sales administration, or a general office/administrative support role.
Education: High school diploma required; Associate's or Bachelor's degree in Business, Communications, or a related field is a plus.
Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software or CRM tools.
Communication: Exceptional verbal and written communication skills with a customer-first attitude.
Adaptability ("Catch-All" Mindset): High level of flexibility, strong time-management skills, and the ability to pivot quickly when priorities shift.
Discretion: Ability to handle sensitive and confidential information with integrity (especially regarding light HR duties).

What We Offer

Salary $60-70K DOE
Comprehensive benefits package (Health, Dental, Vision, 401(k) with match, Paid Time Off).
A collaborative, dynamic work environment located right in Nashua, NH.

\nCompany Description

Raven Ridge is a full service recruiting organization based in NH. Our experienced recruiters know the local employment market and have relationships with premier employers throughout New England.

Company Description

Raven Ridge is a full service recruiting organization based in NH. Our experienced recruiters know the local employment market and have relationships with premier employers throughout New England.