Trade Show Coordinator - Medical Device

Job Description

Job Description

Johnson Service Group, a nationally award-winning staffing firm, has an immediate opportunity for a Conventions Coordinator II for a global medical device client in Auburn, MA

Part-Time| Hybrid | $22 - $28/Hr. depending on qualifications.

Summary: The Conventions Specialist II position is responsible to coordinate the creation of an event and each step throughout the complete process. This includes the shipment and return of each event, follow up for unreturned items, as well as cleanup of all items that may have been consumed during an event. It also includes the SAP creation and maintenance of the information that allows the event to be tracked throughout the systematic process steps. Daily interactions with the Marketing, Sales, and Logistics teams, as well as the administrative support associated with these teams is necessary to perform this job. Coordination with all Conventions team associates is necessary to be successful in this role. This role is required to be able to consult with our internal Customers to provide the guidance needed.

Duties and Responsibilities:

• Position is responsible to manage process once the original event request has been processed and the ICS approved. This portion of the process will confirm the availability of inventory for each event and communicate confirmations to the event owner.
• Ownership of the overall order management within the department.
• Position will manage the Inventory planning for each event, with a goal of 1st pass 90%+ fill rate.
• Serve as a mentor to those in the Convention Coordinator I position.
• Creation and tracking of all events as described in the SOP for this process.
• Responsible for the periodic update of available inventory master file for use at events.
• Process and coordinate all incoming requests for Convention shipments out of the Auburn warehouse or from field locations.
• Enhanced Product Knowledge is required. Is able to act in a consultative fashion when working with request, to suggest appropriate options and alternatives.
• Work with Marketing and Sales to manage product requests for company conventions, lab events and meetings.
• Collaborate with the warehouse team to coordinate all shipments and maintain proper inventory levels.
• Ability to make product purchases to backfill inventory lost and damaged.
• Process daily, weekly, or monthly reports as requested.
• Ensure all problems are resolved and follow-up is completed in a timely manner and according to service level agreements.
• Stay current on promotions, procedures, policies, product updates and system changes.
• Candidate must be knowledgeable and adhere to the requirements of Federal & State Regulations, Company Policies and Grant Committee processes, while maintaining Service Levels on communication.
• Must be a strong Compliance advocate to flag any requests requiring further review.
• Recommends process improvements to ensure efficiency in all conventions processes.
• Run and maintain weekly and monthly reports.
• Provide back up support where needed within the department.

Skills/Experience:

• A minimum education level of a High School Diploma, with an advanced degree preferred.
• 3-5 years previous experience in a high-volume customer service/order management position preferred.
• A broad understanding of policies, procedures, and the importance of a positive customer experience and customer satisfaction are essential.
• Coordinators must be motivated and perform duties in a timely manner, adhering to guidelines and established time frames of the department.
• Position requires a sharp, high-energy, detailed-oriented individual who possesses excellent interpersonal skills, solid written and verbal communication, problem solving skills, and the confidence to make decisions is required.
• Superior organizational skills and the ability to manage multiple events simultaneously, with a high level of detail and success.
• Must be detail oriented
• Prior experience using Microsoft Office is required; prior experience using SAP is highly desirable. Microsoft Access experience is strongly preferred.
• Previous experience in event planning, or related field is preferred.
• Knowledge of medical terminology is preferred, as this individual will work in situations, where this terminology may be used, and prior knowledge will assist in providing effective interactions.
• Must be able to work in a fast-paced environment as this department experiences a heavy volume of requests from the internal customer base. In this position we will plan and execute over 650 events annually.

Company DescriptionOur people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG! We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.

We offer medical, dental, vision, life insurance options, 401(k), weekly pay, and more.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

Company Description

Our people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.\r\n\r\nJohnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG! We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.\r\n\r\nWe offer medical, dental, vision, life insurance options, 401(k), weekly pay, and more.\r\n\r\nJohnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.