Sales Advisor / Trade Up Customer Service Rep
Job Description
Job Description
About Us: Mastria Auto Group, with a rich legacy spanning over 50 years, is widely respected in the automotive industry. Our reputation is built on a deep commitment to our employees and customers, guided by our core values of being ethical, professional, customer-focused, intelligent, dedicated, and resourceful. We prioritize work-life balance by closing every day at 6 pm and providing a day off during the week. We are actively seeking motivated and customer focused Subaru Trade-Up Advantage Program Specialist to join our dynamic sales team. If you have a passion for automobiles and enjoy building relationships with customers, we want to hear from you!
What We Offer:
- 5 day work week - 9am to 6pm (Must be able to work Saturdays)
- Competitive daily compensation with wages on demand.
- Enjoy a true work-life balance closed on Sundays, with daily closure at 6 pm and a day off during the week.
- Generous paid vacation and holidays to spend quality time with your loved ones.
- Free life insurance - $50,000 benefit.
- Comprehensive medical and dental insurance to care for your family’s well-being.
- 401K with an employer-matched feature for your financial security.
- An inclusive and supportive team culture that values family principles.
Responsibilities:
- Maintain strong knowledge of current new car inventory, incentives, and Trade-Up offers.
- Review daily service appointments using the Care Connect Program portal to analyze equity positions and identify qualified customers.
- Initiate face-to-face conversations to introduce Trade-Up Program and present upgrade opportunities on digital handouts to eligible customers.
- Explain benefits of trading up to a new Subaru, including updated safety features.
- Collaborate with service and sales departments to ensure a smooth handoff.
- Capture and log all customer interactions in CRM with detailed notes and outcomes.
- Follow up with leads and interested, unsold customers and maintain long-term relationships.
- Provide backup support on the showroom floor when scheduled/required.
- Conduct yourself in a professional manner that supports our culture and the Subaru Love Promise.
- Schedule in-dealership appointments and track activity using our CRM.
- Present trade values and monthly payment options to customers.
- Manage process for outbound emails, text messages and phone calls prior to and post customer service visits.
Qualifications:
- Strong interpersonal and communication skills
- Prior sales or automotive experience is helpful, but not required
- Comfort with CRM tools, iPad, and general technology
- Willingness to learn dealership specific tools
- Professional appearance and a customer-first attitude
- Self-motivated with a passion for helping people
- Ability to thrive in a fast-paced environment and multitask across departments
- Strong follow up skills
- Prior vehicle sales experience a plus
Join our Mastria Auto Group family, where we live and breathe our core values of being ethical, professional, customer-focused, intelligent, dedicated, and resourceful. Apply now to become part of our esteemed and growth-oriented family and advance your career!