Customer Service Admin

Job Description

Job Description

Customer Service

· $20-$23/hour to start

· Londonderry, NH

· Monday – Friday

· Day Shift - 8:30am – 5pm

· Hybrid after training

What’s in it for you?

Join a collaborative team where you'll play an important role in supporting customers and internal departments. This is an excellent opportunity for someone who enjoys staying organized, multitasking, and providing outstanding customer service in a fast-paced office environment.

Why choose us?

Check out our reviews on Google and see for yourself why people LOVE working with Express!

Duties:

• Process and route customer orders received by email and other communication channels.
• Enter and maintain accurate customer and order information in the company's ERP system.
• Prepare quotes, confirmations, and other customer documentation.
• Assist customers by providing order updates, product information, and general support.
• Coordinate with internal departments to ensure timely and accurate order processing.
• Track customer concerns and enter information into the company's database.
• Support the sales team with customer information and administrative tasks.
• Complete additional administrative projects as assigned.

Requirements:

• 3+ years of customer service, customer care, or related office experience preferred.
• Strong organizational skills with the ability to prioritize and manage multiple tasks.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office; ERP or CRM experience is a plus.
• Comfortable working in a fast-paced office environment.
• Strong attention to detail and data entry accuracy.
• Ability to work both independently and collaboratively as part of a team.

Apply today and take the next step in your career with Express!

\nCompany Description

Join a collaborative team where you'll play an important role in supporting customers and internal departments. This is an excellent opportunity for someone who enjoys staying organized, multitasking, and providing outstanding customer service in a fast-paced office environment.