Accounts Receivable Biller/Collections Specialist

Job Description

Job Description

JOB SUMMARY/OBJECTIVES:

The Patient Accounts Receivable (AR) Biller / Collections Specialist is responsible for the full lifecycle management of patient accounts receivable, with a primary focus on patient balances, collections, payment plans, and resolution of outstanding self-pay and patient-responsibility accounts. This is a patient AR–focused role. The position also provides support to the front desk with training for insurance verification, eligibility questions, and basic coverage guidance to ensure accurate patient billing and financial transparency at the point of service.
This role plays a critical part in maintaining financial sustainability while supporting the mission of the FQHC to provide accessible, compassionate, and equitable care.

ESSENTIAL FUNCTIONS:

• Patient Accounts Receivable & Collections:
  1. Manage and work assigned patient AR accounts daily
  2. Monitor, analyze and resolve outstanding patient balances
  3. Conduct outbound and inbound collection calls in a professional and compassionate manner
  4. Educate patients on balances, statements, financial responsibilities and payment options
  5. Establish, manage and monitor payment plans
  6. Process patient payments and apply them accurately in the practice management system
  7. Identify accounts eligible for financial assistance
  8. Manage collections workflow
  9. Maintain accurate notes and documentation
  10. Ensure compliance with FQHC policies, patient financial policies, and federal guidelines
• Front Desk & Insurance Support
  1. Assist front desk staff with:
  2. Support staff in explaining patient financial responsibilities
  3. Insurance eligibility verification questions
  4. Support front desk workflows to improve clean registration and billing accuracy
  5. Help resolve front end errors that impact patient AR
  6. Provide staff education related to patient financial workflows

• Patient Communication and Service
  1. Provide clear respectful and culturally sensitive communication
  2. Explain billing statements, balances and financial policies in plain/clear language
  3. De-escalate patient concerns related to billing and collections
  4. Always maintain confidentiality and professionalism

Note that this job description is not designed to cover or contain a comprehensive listing of activities or responsibilities that are required of the Team Member for this position. Duties and responsibilities may change at any time with or without notice.