Job Description
Job Description
Job Summary:
Barton & Gray Mariners Club is looking to add another dynamic individual to join our Member Services team to assist our Club Members with yacht reservations, curated outing experiences, and high-touch customer service. This position is based out of Portsmouth, NH and is not a remote position.
Responsibilities:
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Member communications via phone, text, and email
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Scheduling Member outings via proprietary Club software
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Planning for and ensuring a pleasant, fun experience
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Organization of catering orders with preferred vendors
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Making restaurant and dock reservations and handling other member requests
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Harbor destination research and updating databases
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General administrative duties as necessary
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Other duties as assigned by management.
Required Skills & Abilities:
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Professional demeanor
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Ability to multitask
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Detail oriented
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Excellent organizational skills
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Excellent communication and writing skills
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Pleasant phone etiquette
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Ability to work independently and within team environment
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Excellent computer skills and effective use of CRM tools
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Flexible schedule, including weekends, rotating nights & holidays
Education and Experience:
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College degree or related experience
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Hospitality experience a plus
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Competence in Macintosh applications or willingness to learn
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Strong references