Job Description
Job Description
The Hotel Northampton, one of the area's most historic and boutique hotels, is seeking an experienced and enthusiastic individual for manage our two restaurants: Coolidge Park Cafe and Wiggins Tavern. We pride ourselves on delivering exceptional service and high-quality food to our guests. Our team is passionate, and we seek a Restaurant Manager who shares our commitment to culinary excellence and outstanding customer experiences.
**Job Summary:**
The Restaurant Manager will oversee all aspects of restaurant operations, ensuring a high level of service, quality, and hospitality. This role is key to creating a positive dining experience for our guests while driving staff performance and meeting financial goals. The ideal candidate will possess strong leadership skills, a deep understanding of food and beverage operations, and excellent communication abilities.
**Key Responsibilities:**
- Manage daily restaurant operations, including staffing, budgeting, and inventory control.
- Ensure exceptional customer service and resolve guest complaints effectively and amicably.
- Train, supervise, and mentor staff, fostering a positive team environment and encouraging professional growth.
- Develop and implement operational policies and procedures to enhance service quality and efficiency.
- Monitor food quality and presentation to ensure compliance with restaurant standards.
- Collaborate with the kitchen team to create and update menus based on seasonality and customer feedback.
- Analyze financial reports, manage budgets, and work to achieve sales and profitability targets.
- Maintain a safe and compliant work environment by adhering to health, safety, and sanitation regulations.
- Conduct regular staff meetings and performance reviews, providing constructive feedback and recognizing achievements.
- Engage with the local community to promote the restaurant and build brand loyalty.
**Qualifications:**
- Minimum of 2 years of experience in restaurant management or a similar role.
- Proven leadership and team management skills with the ability to motivate and develop staff.
- Strong understanding of food and beverage operations, inventory management, and budgeting.
- Excellent communication and interpersonal skills, with a focus on customer service.
- Proficient in restaurant management software, POS systems, and Microsoft Office Suite.
- Flexible schedule with the ability to work evenings, weekends, and holidays as needed.
**Benefits:**
- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance.
- Vacation and Sick Time.
- Opportunities for professional development and advancement.
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The Hotel Northampton is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.